@ZARA_Care I can’t place any orders. I keep getting the message: “It is no longer possible for you to complete this purchase on our website.”
I’ve tried different devices and payment methods, so it’s clearly a checkout restriction on my account.
Please escalate this for review
@OfficialPLT I need urgent help with my refund for order 125-2848329-7435457.
Your WhatsApp team confirmed one refund has failed, and the larger refund has had £10 deducted twice in error.
I’ve messaged multiple times with no response.
Can someone please look into this today?”
@OfficialPLT I need help with a refund on order 125-2848329-7435457. I’ve been trying to get support on WhatsApp for days but no one has resolved it. Please can someone look into this urgently and ask me to DM?
@OfficialPLT I need urgent help. One refund of £22.57 was meant to be in my account on 15 Nov but never arrived. You have also deducted the same £10 store credit twice on this order, so the failed £22.57 refund should actually be £32.57. WhatsApp support is not resolving this.
@OfficialPLT_CS I need urgent help. One refund of £22.57 was meant to be in my account on 15 Nov but never arrived. You have also deducted the same £10 store credit twice on this order, so the failed £22.57 refund should actually be £32.57. WhatsApp support is not resolving this.
@ZARA_Care you are incorrectly refunding me for orders I have not even collected yet! Your UK WhatsApp customer service is terrible and does not help me! I have already private messaged you but this mistake is outrageous and you are messing up my refunds
@UGG I have emailed [email protected] 4 times about a pair of shoes that I have not received!! UGG UK are not responding to my emails and concerns!! The live chat is also never available please help me
@UGGUKOFFICIAL_ I have emailed [email protected] 4 times about a pair of shoes that I have not received!! UGG UK are not responding to my emails and concerns!! The live chat is also never available please help me
@UGGUKOFFICIAL_ I have emailed [email protected] 4 times about a pair of shoes that I have not received!! UGG UK are not responding to my emails and concerns!! The live chat is also never available please help me
@UGG I have emailed [email protected] 4 times about a pair of shoes that I have not received!! UGG UK are not responding to my emails and concerns!! The live chat is also never available please help me
@kissmwah_ I ordered a necklace on June 17th and it still has not arrived! I have emailed you 5 times asking for tracking number and courier details to be ignored! Where is my order and why are my concerns being ignored
@PublicDesire iv emailed twice and had no response in regards to me buying 2 pairs of shoes but when the parcel was delivered there was as only 1 pair of shoes in the Jiffy bag. Can someone pls get back to me on this as I have had no response from you
@lacliquetheshow hi I can’t get hold of anyone on the phone, do you provide tickets for access card +1 card holders for the London show and if so how would I go about booking tickets. Thanks
@McDonaldsUK iv been deducted points and charge for a burger that did not go through when ordering!! Can you pls tell me why iv been charge 50p and had 5500 points deducted- the order didn’t go through I didn’t eat anything but iv been charged and points gone
@chopchopldn can someone pls
Get bk to be about the appalling behaviour from Rossella at Wembley Park branch who shouted at me infront of my child and refused service and a refund. Myself and child are very distraught and I have emailed you directly
@chopchopldn I had an app at Wembley Park branch for my child @4.30pm today . 20 mins later I was still waiting I spent 10mins at the reception desk and still wasn’t seen by any staff. Rosella started shouting in front of my child and refused to refund me. I’m appalled
@ZARA_Care Zara is refusing to refund me for 3 missing items from my order! The box was open upon collection at my corner shop and after numerous complaints zara are saying I can’t be refund eve when I provided
Photos. Going to trading standards now!