Jessica Abate

[Jessica Abate @JessicaAbate11]

Service Marketing and Management- It is not just about reaching the customer, its about reaching the staff. If staff is satisfied and happy, customers will be too. Service Marketing is like a domino effect of management, staff, and customers. #SM4702 @hhawk

[Jessica Abate @JessicaAbate11]

what is a bot? What is the power of a bot? Whats the future? https://t.co/IQ6ccat3yx
#sm4702 @hhawk #chatbots

[Jessica Abate @JessicaAbate11]

Chatbots don't need to be staffed 24/7. They automatically answer common questions instantly. Sounds great for an impatient customer, but they remove human interaction and personalization of responses. Is that really a benefit? @hhawk #sm4702 #mobileMonkey

[Jessica Abate @JessicaAbate11]

It’s hard to measure online marketing because it’s not always linked to direct profits but here are nine ways to help you measure https://t.co/vXdIBD6uum @hhawk #sm4702

[Jessica Abate @JessicaAbate11]

Marketing today is vastly different from years past. The power has switched from the companies to the people. @NUBizReview @hhawk #SM4702 https://t.co/XpWeSe5Ta4

[Jessica Abate @JessicaAbate11]

Known or not, everyone has had experience with queues. For me, I think of amusement parks. The wait is so long for one ride yet so rewarding when you finally get on, but sometimes other factors like the weather can make the wait unbearable. #sm4702
@hhawk

[Jessica Abate @JessicaAbate11]

Queues happen when resources are limited and help design balanced systems. #sm4702 @hhawk https://t.co/NkLy1ihgFc

[Jessica Abate @JessicaAbate11]

https://t.co/bBY86stU8A
This video is a great help to understanding The Gap Model. it further explains the Gap Model and where each Gap can occur in a business. #sm4702 @hhawk

[Jessica Abate @JessicaAbate11]

Keeping with the discussion about SPC, I think it is very important to emphasize the importance of employee happiness. Here are 5 tips on how to do that successfully. https://t.co/cO42Zxzc9T. #sm4702 @hhawk

[Jessica Abate @JessicaAbate11]

@struif_kagome These tips are super helpful because most companies don't value the importance of the employee no more

[Jessica Abate @JessicaAbate11]

This article is really helpful for understanding service profit chain. It breaks down each component and explains it plus offers a summary of the Harvard article we read #sm4702 @hhawk https://t.co/abfj1opwBn

[Jessica Abate @JessicaAbate11]

@AnnyNG28 @hhawk I agree. Everyone has the right to be comfortable especially in the hospitality industry.

[Jessica Abate @JessicaAbate11]

@hhawk #sm4702 This week we are looking at branding and I thought it would be helpful to define branding and how it differs from marketing. Check out this really good article https://t.co/MkdBgCBo09

[Jessica Abate @JessicaAbate11]

This week were looking at creating new products for existing companies and I think this article really explains how it's done https://t.co/8vjMrcUTO6 @hhawk #sm4702

[Jessica Abate @JessicaAbate11]

@starbirdchicken check out this new product I think would be perfect on your menu https://t.co/jqWsaxDECh @hhawk #sm4702

[Jessica Abate @JessicaAbate11]

@hhawk OPPS I didn't add the link. Sorry! https://t.co/08PgeiqKcO

[Jessica Abate @JessicaAbate11]

I found this great article that breaks down Mary Jo Bitner's article on serviescapes. I found it really helpful to understanding servicescapes @hhawk #sm4702

[Jessica Abate @JessicaAbate11]

Hi @hhawk #sm4702

[Jessica Abate @JessicaAbate11]

I thought this article was really helpful to understand more about service marketing! https://t.co/PSgPxbqe28… #sm4702 @hhawk

[Jessica Abate @JessicaAbate11]

#sm4702