I travel on your trains every day, at an extortionate price considering the trains are never on time and the conditions are regularly poor. I paid for a railcard for a reason and that reason was not to spend twice the amount than the full price ticket.
@SW_Help yesterday I was on a train back from Waterloo, with a valid ticket. The member of staff on the train asked to see my ticket and then my railcard.
The digital railcard failed to load and she refused to give me time to sort it out, charging me with another ticket- whilst being incredibly rude. I have the both tickets and proof of railcard. I would like a refund.