@JoshReno12@TOMSsupport I am in the same situation, was told they were looking into it, and have heard nothing in return. I may have to file a dispute with the bank
@TOMS I have been trying to contact customer service for 2 weeks regarding a package marked as shipped. I have waited on hold for an hour and never directed to an associate. Your online chat responds with no representatives available. I would like a full refund!
@TOMSsupport Order was placed 7/07/2020 and marked as shipped 7/14/2020 the tracking number shows this item has not left your warehouse. I would like to know if this is going to ship or if you will be issuing a full refund