@PaulTravill@SoniaMacrae@ScotRail I was “assured” a payment was on its way but after 10 working days nothing in my account - spent an hour and spoke to 5 different people (ScotRail departments don’t seem able to work together) only to be told that I needed to wait another 48 hours…hmmm
@marksandspencer very disappointed having claimed my Sparks birthday treat a few days ago and now ready to use it has disappeared from my account? I thought I had a month?
If rumours are to be believed I'll be living with a seventh different Prime Minister shortly. If it carries on like this I'm going to stop making the effort to learn their names.
@ScotRail Aberdeen to Inverness train cancelled at Huntly yesterday & had to find Stagecoach bus to get back but no ticket acceptance as promised so how do I claim £21 bus fare back?
Hello, we are Jonathan and Abigail - unashamed pedants who want to bring this affliction to bear on all things public policy and practice.
We believe that details matter, especially in public administration. This is why today we are founding quibble: a campaign to fix the small stuff.
Think, for example, about the cookie banner that we click on every webpage. Each instance is not a big deal, so we just put up with it. But its cumulative impact adds up - on average we press it 5 times per day. The European Commission estimates that it costs EU citizens 343 million hours per year.
And who is there to represent the impacts of seemingly minor issues like this in a systematic way? We want quibble to be the answer. In the case of the cookie banner, lots of advocacy has rightly focused on privacy, but has this meant that user experience has taken a backseat? We believe there are ways to improve user experience without compromising on privacy. We will share more about this soon.
Consider another example. Did you know that in some government-run car parks you can be fined for a minor keying error, such as accidentally typing a zero instead of an “o”? Again, we will come to the detail of this quibble in the coming weeks, but for now just consider again the question: who? Who is there currently to systematically represent the interests of the parker who is given an unfair ticket?
An inherent feature of consumer interests is that those who have them rarely have enough other things in common to make collective organisation and representation feasible. This is the gap that quibble seeks to fill. Now of course excellent consumer interest groups exist. But understandably quibbles might not be at the top of their lists. Our hope is that quibble will be complementary; picking up the bottom-of-the-list issues faced by various groups - the stuff they are almost too embarrassed to raise because they are too small.
We are not embarrassed about detail. If you’ve ever had a splinter, you know small things can have a big impact. This is what quibble is committed to tackling, and our wider hope is that by doing so we will also incentivise policy makers to be even more careful about detail.
Check out our website here, including our first four campaigns: https://t.co/gZiqqHbhIL
A priceless joke is now circulating inside Russia that goes like this:
One day, Putin visits a school and gives a speech about how excellent the Russian government is and how Russia is the greatest country in the world.
At the end of the speech, he invites the students to ask questions.
A boy stands up and says:
“Hello, my name is Sasha, and I have two questions.”
Putin replies:
“Alright, go ahead.”
Sasha asks:
“Why did Russia invade Ukraine?
And why haven’t we won the war yet?”
At that exact moment, the lunch bell rings and everyone leaves for lunch.
After lunch, the Q&A session continues and another student stands up.
“Hello, my name is Boris, and I have four questions.”
Putin says:
“Yes?”
Boris asks:
“Why did Russia invade Ukraine?
Why haven’t we won the war?
Why did the lunch bell ring 20 minutes early?
And where is Sasha?”
#StandWithUkraine
@currys visited #Crayford store today, dropped off an old shaver, got a #trashforcash voucher, bought new shaver but till rejected the voucher? so paid full price and rang your helpline to be told vouchers not valid for 24 hours? How can this be? Where is this indicated? 🤬
Your reminder that if West Ham are relegated today, then next season will be the first season in the entire 138-year history of the English top flight without a team beginning with the letter W.
4 killed 30 injured as #russia strikes small town of #Pryluky. The easing of oil sanctions will give cheap fuel UK and US, but will also give quick cash to #putin. He will make more missiles and kill more Ukrainians.