@united I still have yet to hear back from anyone at the company after contacting customer service. It’s been 9 days and all I’ve received are automated replies.
@united I waited in line at ORD probably 30 minutes for live customer service and they could provide no help or answers at all. Getting a “virtual agent” on the kiosk was also a JOKE
@united now we’re looking at spending a completely unnecessary night in Chicago out of our own pocket because we missed a connecting flight due to the delay. Over 45 minutes on hold and can’t get anyone in customer service. Have never had an airline experience this bad
@aglobalmindset@united Thank you for letting me know. We’re stuck at ORD now as well, absolute best @united can do is have us on standby for a flight tonight or fly out in the morning if there’s no luck there.
@united now we’re looking at spending a completely unnecessary night in Chicago out of our own pocket because we missed a connecting flight due to the delay. Over 45 minutes on hold and can’t get anyone in customer service. Have never had an airline experience this bad
@united@united I hope I get something better than fancy lights for the delays and missed flight I’ve had to sit through today due to what seems to be absolute incompetence. I haven’t even been able to talk to customer service about it because of hold times
@united the staff is now having to check us off a paper manifest for boarding because of bad computer systems. I appreciate their hard work in this matter. They deserve a raise; if anything they deserve to work for a better company.
@united we’re currently waiting for ATW to “go find another plane in the hangar for us”? I appreciate everything the workers here have been trying to do given no doubt low staffing levels and non-working computer systems. It’s the management of this that is an absolute JOKE!
@united we’re currently waiting for ATW to “go find another plane in the hangar for us”? I appreciate everything the workers here have been trying to do given no doubt low staffing levels and non-working computer systems. It’s the management of this that is an absolute JOKE!
@united now we’re looking at spending a completely unnecessary night in Chicago out of our own pocket because we missed a connecting flight due to the delay. Over 45 minutes on hold and can’t get anyone in customer service. Have never had an airline experience this bad
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