Jimdo Support

Official Support Channel for @Jimdo. Have a question about your Jimdo website? We're here to help.

[Jimdo Support @JimdoSupport]

@Kostaszomgas @Kostaszomgas Sorry Kostas, it looks like your message slipped through the net! Please feel free to reach out to [email protected] and we'll be happy to look into this for you.

[Jimdo Support @JimdoSupport]

@gardenrevamp @gardenrevamp Hi Sarah, thanks for getting in touch. I see that one of our support agents is handling your case, and will be in touch with you as soon as possible. We appreciate your patience.

[Jimdo Support @JimdoSupport]

@Cacauu_de @jimdo Hey there @Cacauu_de, we're sorry that you aren't happy with our app.

However, it is intended as more of an ''on the go'' solution so only the functions that fit this are included.

If you're having an issue with your site though, please reach out to us on [email protected]

[Jimdo Support @JimdoSupport]

@MartinEigbike @jimdo Hello Martin,

We're terribly sorry to hear that, can you DM us a bit more information about what seemed to have happened? Perhaps we can take a closer look into the situation for you and see what we can do to help?

[Jimdo Support @JimdoSupport]

@builderreport @jimdo Hey there @builderreport, we actually don't take any fees at all! Regardless of whether you're on the ''Free'' plan.

However, if customers on a site use external services, like PayPal to pay, PayPal does take a small amount. However, more info on this should be on their site.

[Jimdo Support @JimdoSupport]

@emeahacheese @jimdo Hey there @emeahacheese, yes, we do still offer email accounts :) All that you have to do is make sure that you have a Creator site and you can purchase it as an addon to your current subscription.

If you still need more help then feel free to reach out to us! :)

[Jimdo Support @JimdoSupport]

@ChesterHarlan @jimdo Hi there,

Thanks for your message.

Please reach out to our Support Team via https://t.co/caM94mclE0 and someone will get back to you ASAP.

If you have any other issues or queries, please feel free to let us know, and we'll be happy to help.

Best wishes,

[Jimdo Support @JimdoSupport]

@jonabbett @jimdo Hey there @jonabbett, we're sadly not able to offer monthly payments :(

However, we know that a yearly payment can be daunting so we always send out a reminder 6 weeks before renewal. You can also cancel your subscription yourself up to a month before renewal if you wish.

[Jimdo Support @JimdoSupport]

@maddy_anholt @jimdo Hey there @maddy_anholt, can you DM us more information? Such as what email you had used to reach out to us?

We're sorry that you haven't got a response yet but if you wrote to us, we would've got your message.

Once you give us a bit more info, we can take a look to check :)

[Jimdo Support @JimdoSupport]

@roofdownroaming @jimdo As this is a bit of a longer request it would be great if you could reach out to our Support Team via https://t.co/caM94mclE0 They'll get back to you ASAP.

[Jimdo Support @JimdoSupport]

@TheYuaker @jimdo Hey there @TheYuaker, we're not too sure what had happened but we haven't had any issues with our service at that time.

Are you still having the issue? If you are then can you write to us? We'd be happy to take a closer look into this for you:

https://t.co/caM94mclE0

[Jimdo Support @JimdoSupport]

@sanatarium4442 @jimdo Hey there @sanatarium4442, we understand your concern and we've gotten back to you with a bit more information through the DM that you had sent us.

We hope that you'll be able to get a solution to your issue soon!

[Jimdo Support @JimdoSupport]

@vilym77 @jimdo We understand your wish for a hasty resolution. However, we're quite busy so we're sadly not able to deal with all questions as soon as they come in.

Rest assured that we have your ticket and will get to you as soon as we can!

[Jimdo Support @JimdoSupport]

@inge_dekker @jimdo Hello! We'd love to have you with us. If you make a ''Creator'' site then we can happily offer an integrated blog page.

It's also very easy to post YouTube links, all you have to do is add the ''Video'' element, add the link and done!

If you have questions feel free to DM us!

[Jimdo Support @JimdoSupport]

@vilym77 @jimdo Hey there @vilym77, can you send us a message so that we can take a look into this for you?

We're a bit busy at the moment but we'll do our best to get back to you as soon as possible!

https://t.co/caM94mclE0

[Jimdo Support @JimdoSupport]

@IngeborgNZ Hey there @IngeborgNZ, we've had a look and one of our agents should've been in touch with you.

Sorry for the delay!

[Jimdo Support @JimdoSupport]

@BenLloydKing1 @jimdo Hey there @BenLloydKing1, it's your support team here. Can you DM us directly with a bit more details about this issue?

If you can, be sure to include when you had written to us and also from which email. Once you do that we can take a look at our system and give you an update.

[Jimdo Support @JimdoSupport]

@Kostaszomgas Hey there @Kostaszomgas, we're sorry for the delay but one of our team should get back to you soon! We have a high ticket income at the moment and our answers have unfortunately been hit as a result.

We hope that you'll be able to get a response soon! If not then please DM us.

[Jimdo Support @JimdoSupport]

@Paasjer @jimdo Hey there @Paasjer, we're terribly sorry that you haven't had a good experience with our service. We looked a bit closer into this and we can see that our Dutch team is already looking into your situation.

They should get back and help provide some answers for you soon!

[Jimdo Support @JimdoSupport]

@SomeLipe @jimdo @SomeLipe Hi there, we experienced a brief service outage, but everything should be back to normal now. Sorry for the inconvenience. If you have any further issues, please get back to our Support Team at https://t.co/caM94mclE0