@RogersHelps …. More like RogersHurts.
They decided to cut off my line when I needed it the most and won’t even help me!
They wrongly charged me for international phone calls that I never made!!
@Rogers You guys are terrible.
@RogersHelps Hahahaha you guys @Rogers are a joke!
I can’t even call that line I have to call credit ops then someone incompetent sends me to regular “customer care” then the “customer care” rep send me to business where I have to wait one hour to speak to another incompetent rep.
Hey @Rogers explain this.
I was charged ~$173 for a supposed 15-minute international call I DID NOT make. No proof provided. No breakdown. Just “trust us.”
#rogers#customerservice#billing#abuse
@Rogers My sister is currently in the hospital while pregnant, and I am one of her primary points of contact. I am asking Rogers to investigate this charge, explain the disconnection, and provide a fair resolution.
I’ve been treated terribly and will be leaving Rogers forever.
@Rogers
I set up a payment plan in good faith because I work commission and was waiting on income. Still got my service cut anyway.
And to make it worse: my sister is in the hospital pregnant, and I’m one of her only contacts. This is the timing you chose to shut my line down?
@Rogers Then I spent HOURS getting bounced between departments: Credit Ops → Customer Care → Business Care → callbacks that never happened → calls dropping mid-wait. Zero resolution.
#rogers
@coursera sucks. I wanted to cancel my subscription and they charged me an extra month! Then I went to the customer service team and they didn’t want to return my money! What good is that, small time company, super disappointed.
@Fidomobile My dad has to decide between his phone bill and his life. If he doesn’t have a phone he can’t pay for the insulin he needs… he also can’t be in contact with me if an emergency happens. @Fidomobile doesn’t care.
No leeway no help. @Fidomobile are greedy as hell!!!!