Morning @RevolutApp. Our account has been blocked an under security review for 17 days. We can't pay our staff, rent, or servers. Is there a timeframe you consider reasonable for a security review to typically take?
@MaxxAnge@sophieevebarnes @RevolutApp If she wants another business struggling because of @RevolutApp, send my details over to her. I'll gladly share my experience of this "security review" and the lack of communication surrounding it.
@maesson @RevolutApp It's unfair, unreasonable, and poor practice from a bank. We trusted Revolut with our funds, and now our staff & clients are suffering. How can a bank that is pouring so much investment into R&D provide this poor of a service for existing customers?
@RevolutApp For 14 days now, you've blocked access to our business funds. This is an unfair timeframe to hold a business's money hostage. We can't even talk to a human using the live chat, we just get the same message with a typo... from a bank... Doesn't inspire confidence.
@ValericaPlesu@MaxxAnge @RevolutApp @WWF We're all in the same boat. No communication, no timeframe, and now access to our funds. Could you follow me so we can talk about this?
@RevolutApp @rbengui It's too long, yet everyone is experiencing the same issue. No communication. No time. No access to a business's own funds. When are you going to fix this?
@RevolutApp This is the 15th day you've blocked our account. Half a month since we could pay our staff, our rent, and our servers. Your "security review" process is broken, unfair, and promotes distrust in your platform. We trusted you with our money, what happened?
@rbengui @RevolutApp Seems to be quite a common issue. We're experiencing exactly the same. I'd love to talk more with you about this, could you follow me?
Morning @RevolutApp. You've blocked our business account, held our funds, and provided no update for 16 days now. Still no update, communication, or even sign of resolution. Are you going to fix this?
@RevolutApp Reviewing an account is not the issue. Taking 16 days, holding all funds, and providing no timeframes for when we can pay our staff is. We trusted you with our funds. Now we can't pay our staff. What happened?
@RevolutApp App It's been 13 days since our account was blocked for a security review. Blocking our account overnight, without notice, is an unhealthy sign for any bank. Taking over 13 days to complete a "security review" makes us question if you can be trusted as a bank...
@RevolutApp Our account has been under a "security review" for 12 days. We can't pay our staff, our rent, or for our website. Our business is about to go bankrupt because of this. An unannounced security review should not take this long. When can we pay our people?
It's been 10 days since we had our funds pulled away from us overnight. Still no updates or timeframes, and we can't pay our staff today. Any update @RevolutApp ?
@RevolutApp Nine days since we could pay anyone. Our account was blocked overnight with no notice, how are we meant to pay our staff? We've not even been given a timeframe...