Rocco’s dad

Big Fan of Barbaresco, Barolo, and Brunello, and Notre Dame (my son's alma mater).

[Rocco’s dad @JoeLagani]

@stoolpresidente Dr Glashow. NY and Miami practice.

https://t.co/z1EIVHDp8S

[Rocco’s dad @JoeLagani]

@verizonfios brand new triple play customer here. wishing I never moved from Optimum. Your service is terrible. No one follows up. I ordered my service one month ago. Yet tonight I still do not have home phone service. Joe Lagani 917-913-2969 Switching back? hmmm.

[Rocco’s dad @JoeLagani]

@VerizonSupport your customer support is vastly disappointing. I am a brand new Verizon FIOS customer. I am thinking of switching back to Optimum. You can not call me since my home phone does not work. Joe Lagani 482 woodlands road, harrison, NY

[Rocco’s dad @JoeLagani]

@verizonfios very disappointed in your service. It has taken one month, and here I am with no phone service. NO ONE FOLLOWS UP. I am a day or two from dropping FIOS to return to Optimum. I was told customer service with FIOS was good. It is terrible.

[Verizon Support @VerizonSupport]

@JoeLagani We'd love to have you in the Fios family! Please check here for our deals: https://t.co/icAMIoxSef
^HSB

[Rocco’s dad @JoeLagani]

@optimum who wants in on this bet? Optimum or FiOS? Optimum was a no show on 2 days of appointments. And now the best they can do is make me wait 2 days for another appointment. I’m getting in touch with FiOS tonight. New account. Who will show up first? My bet is FiOS.

[Rocco’s dad @JoeLagani]

@OptimumHelp look at this... Verizon responds. Within 4 mins. My bet is on FiOS to win.

[Rocco’s dad @JoeLagani]

@OptimumHelp let’s try something, who will get here first? Optimum service or FiOS installation. I will report back.

[Rocco’s dad @JoeLagani]

@OptimumHelp so after waiting for 2 days for a tech person to show up...nothing. Call customer service, and the best they could do was say the next available appointment is 2 days from today.

[Rocco’s dad @JoeLagani]

@OptimumHelp since you’re always here to help, why don’t you help your tech folks to show up? And if you really want to help send me a FiOS Customer service rep.

[Rocco’s dad @JoeLagani]

@optimum my neighbors have FiOS and love it. I hope to as well.

[Rocco’s dad @JoeLagani]

@optimum no phones, no cable, no WiFi. No tech person showing up even after I repeatedly confirmed.

[Rocco’s dad @JoeLagani]

@optimum I will be calling FiOS with the hopes of changing my service. 2 days of missed appointments. Logging calls to customer non service. 20 year customer walking away due to TERRIBLE customer service.

[Rocco’s dad @JoeLagani]

@OptimumHelp missed appts for two days in a row. If I can get FiOS here, I am happily going to cancel my account.

[Rocco’s dad @JoeLagani]

@OptimumHelp can you please tell me the phone number for FIOS. I need a company who wants to take my $300 per month.

[Rocco’s dad @JoeLagani]

@OptimumHelp service guy came and left yesterday morning. Did nothing. Optimum left me on hold last evening. Do not know if they are coming today. Optimum used to have great service. Not so much now.

[Rocco’s dad @JoeLagani]

Amex platinum???? Why do we pay? $500 for what 50 mins on hold. No one saying how long...: service like a company set up 20 years ago.

[Rocco’s dad @JoeLagani]

@AmericanExpress your platinum service is really bad. Am rethinking why I have Platinum cards for my family. 45 mins on hold? Outrageous. What do you do to the non platinum?

[Rocco’s dad @JoeLagani]

@AmericanExpress @USAirways Why do we pay $500 for Amex Platinum to have special concierge travel service ? On hold for 45 mins and counting. What do they do to non platinum?

[Donna Lagani @dkalajianlagani]

Getting ready for @Cosmopolitan 50th birthday bash! @heartsonfire, @dior