Joe Meehan

Vice President Of Business Development, @ANDagency | Business Transformation Advocate | Future of the Customer Experience | Impactful Leadership

[Joe Meehan @JoeMeehan_]

Research shows that 97% of #ContactCenters have #remote workers. While this provides flexibility, it removes valuable tools that agents would usually have in-office. This is where #AI can step in and empower their workflow! #EX @NICE_CX
https://t.co/jkbp3IRwBL

[CMSWire.com @cmswire]

How AI Delivers Better CX in Contact Center Interactions by @niceltd https://t.co/8sMn8kPg0I

[Joe Meehan @JoeMeehan_]

It's important to recognize that for business, #AI provides value beyond operational improvements. @techhq explains how this tech also offers several benefits for human connections and collaborations, encouraging workplace connection in the process. #EX
https://t.co/dukBf4zeWt

[Joe Meehan @JoeMeehan_]

The #GreatResignation has impacted nearly every business, and #ContactCenters are no exception. @pindrop explains that one of the best ways to improve the #EX is through voice tech, decreasing handle times by authenticating genuine customers.
https://t.co/Ocjaxduagg

[Joe Meehan @JoeMeehan_]

An open-door policy is a common #leadership approach that aims to show your team that you want to be supportive without micromanaging. However, it can shift the responsibility of growth completely onto your team if you aren't careful. #EX @FastCompany
https://t.co/W8Jhx7iYJ9

[Joe Meehan @JoeMeehan_]

In the call center of the future, we are seeing #AI take a leading role in the way an organization operates. Don't get me wrong, humans aren't going anywhere; it's the #data that will allow them to be more successful in their calls. #DigitalTransformation
https://t.co/iomeVwlbz6

[Octave for Public Safety @HexagonSIGPS]

AI will be a vital tool for emergency call centers in the future, helping humans make data-driven real-time decisions. Learn more from Nick Chorley, our director of public safety and security for EMEA, at @ASTRIDtelecom User Days. https://t.co/HfrDgt5yjJ

#ai #publicsafety

[Joe Meehan @JoeMeehan_]

Organizations hiring #Leadership coaches are bringing a lot of benefits to every level of a business. Investing in the #EmployeeExperience oftentimes means ensuring leaders are well equipped to handle a wide range of challenges. #LeadershipCoaching
https://t.co/yytbs0vtGm

[Joe Meehan @JoeMeehan_]

The last two years have seen a variety of hybrid workplace models, but I am particularly interested in what the #FutureOfWork for the hybrid call center should look like. We must address #employee needs while maintaining #leadership goals. @TheRicciardiG

https://t.co/At3YpU3Bj5

[Joe Meehan @JoeMeehan_]

With @wef estimating that more than half of employees will need #upskilling or #reskilling by 2025, it is vital to consider this as an investment instead of an expense. What is your organization doing to develop talent?

#BusinessTransformation @HarvardBiz
https://t.co/0ViPrg48lf

[Joe Meehan @JoeMeehan_]

Here's some useful advice on #ChangeManagement. When undergoing a large-scale #BusinessTransformation, prioritize communication; it is the foundation of a strong, performance #CompanyCulture.
https://t.co/j4XvxhIalP

[Greg Moran @GregMoranX]

Step 1 in building a performance culture:

Make leadership changes publicly ok.

Founders shy away from leadership changes. They are scary and feel disruptive.

Communicate companywide to the company that leadership changes are healthy.

The first step in accountability.

[Joe Meehan @JoeMeehan_]

There is a lot of great insight in this article from how to really listen to your customers to how to beat out the competition by mastering the basics. Let me know your thoughts! #CX #ContactCenter
https://t.co/cbpOr99r9B

[Susan Hash @susanhash]

Advice fr @Hyken on top opps for #CX & #ContactCenter: Analyze every customer touchpoint for a better, easier, faster way to manage the interaction. Create a convenient, hassle-free #CustomerExperience https://t.co/Zbstgqxo7k

[Joe Meehan @JoeMeehan_]

.@cmswire is right: the best way to create an emotionally resonant #CX is by investing in your #CompanyCulture, as a happy and motivated team will deliver the quality experience consumers are looking for. #EX #BusinessTransformation
https://t.co/3YVY49foCF

[Joe Meehan @JoeMeehan_]

For #DigitalTransformation to be successful in the long run, we must invest as much in our team’s digital acumen as we do in the tech itself. This is crucial to your company's future success as well as your employees'. #EX #Leadership @melaniekalmar
https://t.co/hXeqkdBCXe

[Joe Meehan @JoeMeehan_]

No matter what industry you’re in, the #CX IS your business. Consequently, it's crucial to get your whole team on board by encouraging #collaboration, communication, and shared responsibility for it across the entire company. @cmswire
https://t.co/Fnl6VfzCAr

[Joe Meehan @JoeMeehan_]

"Supporting your agents with the right technology allows them to access valuable customer information and do their job more confidently — improving the customer experience and potentially driving revenue." Exactly, @cmswire! #CX #CallCenter
https://t.co/95eaqfqLDW

[Joe Meehan @JoeMeehan_]

As a leader, the attitude you bring into the office has a direct impact on the #CompanyCulture. In fact, several studies show that when we bring a positive relational energy into the workplace, it boosts #EmployeeEngagement and well-being. @HarvardBiz
https://t.co/nVJKcaf6vh

[Joe Meehan @JoeMeehan_]

To keep up with customer demands, companies are adopting #AI to tackle problems quicker & more efficiently. Yet the tech hasn’t replaced live agents: it simply allows them to focus on more complex & engaging problems.

#CX #CallCenters

https://t.co/03VN6ErNr3

[Joe Meehan @JoeMeehan_]

#AI technology has transformed the #CX, but this doesn't mean the human touch still doesn't have value. As @destinationCRM explains, the key to providing the seamless, personalized experience consumers want is finding the right balance between the two.
https://t.co/yiVsVFG7vV

[Joe Meehan @JoeMeehan_]

A recent study found that 58% of customers are willing to pay more for better #CustomerService. While your products are important, we can't forget that the services we provide are equally as influential on the #CX, if not more so.
https://t.co/snWhTb2PUC

[Joe Meehan @JoeMeehan_]

Research shows that one of the top qualities potential hires look for in a company is on-the-job #ProfessionalDevelopment opportunities. Investing into your team in this way not only benefits them but your company as a whole. #Upskilling @erica_keswin
https://t.co/MITYcDo4Kq

[Joe Meehan @JoeMeehan_]

As customer expectations rise and workforce shortages continue, #ContactCenters have no choice but to double down on #AI. @pymnts reports how @Google's upcoming #cloud contact center #AI platform may be the perfect tool to help. #CX
https://t.co/yk1uiv9Vrs