John Lewis & Partners Customer Service

The official customer service Twitter account for John Lewis & Partners. Follow @johnlewisretail for news, views & events.

[John Lewis & Partners Customer Service @johnlewishelp]

@alexisyor Hi Alex, I'm sorry to hear you've been having an issue setting up your account for the Pet Portal. As we're unable to access Pet Insurance accounts here, it might be best to give the team a call on 0344 543 1105 for further help. ^Karen

[John Lewis & Partners Customer Service @johnlewishelp]

@ckashyap Hi Chetan, thanks for your message. To enable us to help, can you share your full name, order number if applicable, your email address and also your billing address with postcode via the PM link below? Thank you in advance. ^Angela https://t.co/BKgf4zwGSR

[John Lewis & Partners Customer Service @johnlewishelp]

@TheSilverVixen Hi Vikki, sorry for the late reply. If you need any further help you can DM us. ^Carena. https://t.co/BKgf4zwGSR

[John Lewis & Partners Customer Service @johnlewishelp]

@SeanPhi92141398 Hi Sean, I'm very sorry to hear that one of your items is missing - we'd be happy to look into this for you. I can see you've contacted us via Instagram DM with your details - we will respond directly there. ^Steph

[John Lewis & Partners Customer Service @johnlewishelp]

@urbanista101 Hi Steve, I'm really sorry to hear this. Can you please DM us with your order number, full name, address, postcode and email, so we can look into this for you? ^Steph https://t.co/BKgf4zwGSR

[John Lewis & Partners Customer Service @johnlewishelp]

@purecelt Hi Martyn, I'm pleased we could get you a new machine so quickly, enjoy! ☕✨^Tnaya

[John Lewis & Partners Customer Service @johnlewishelp]

@MollyYouart Hi there, I'm sorry to hear that. Can you send us a DM with your full name, billing address and order number please so we can look into this for you? ^Tnaya https://t.co/BKgf4zwGSR

[John Lewis & Partners Customer Service @johnlewishelp]

@janebarnes38 Hi Jane, We're really sorry you've had such a disappointing experience . Can you kindly DM any order or case numbers you have related and let us know how we can help? We'll do our best to get things sorted. ^David

[John Lewis & Partners Customer Service @johnlewishelp]

@LivWojniak Morning Liv. Thanks for reaching out. Could you please send us a DM with your name, contact details and a photo of your receipt? Once received, I'll be able to look into this for you. ^Chris https://t.co/BKgf4zwGSR

[John Lewis & Partners Customer Service @johnlewishelp]

@inspiratusuk Hi John. I'm sorry to hear that you've not been able to get through to our customer service teams. If you could please DM us with more information, we'd be happy to see how we can help. ^Steph https://t.co/BKgf4zwGSR

[John Lewis & Partners Customer Service @johnlewishelp]

@SBAidy Hey, I'm really sorry to learn about what's happened after our team has installed a dishwasher. Please kindly send me a DM with your order number, full name and billing address. I'll be happy to look into this for you. ^Kayleigh https://t.co/BKgf4zwGSR

[John Lewis & Partners Customer Service @johnlewishelp]

@senseiwoo Hi Craig, sorry to hear this. Please DM us with your order number, full name, email and address details to allow us to review this further for you. ^Carena. https://t.co/BKgf4zwGSR

[John Lewis & Partners Customer Service @johnlewishelp]

@1982SJH Hi Steven, so sorry to learn about this. If you can share your full name, order number, billing address with postcode, your email address and any images you can share via the PM link, we can then see how best to help. Thank you in advance. ^Angela https://t.co/BKgf4zwGSR

[John Lewis & Partners Customer Service @johnlewishelp]

@wilsonpeter48 Hi Peter, can you DM us when you can to confirm your order number, email and address details to allow us to review this. ^Carena. https://t.co/BKgf4zwGSR

[John Lewis & Partners Customer Service @johnlewishelp]

@ThePrintArkive Hi there. We review our prices daily in order to match those of our main competitors, so this can happen. From looking into the matter further, the monitor has reduced in price again, so is back to £207. We're unable to say how long this will be for. ^Al

[John Lewis & Partners Customer Service @johnlewishelp]

@saramara88 Hi there Sara. I'm sorry for any delay with my reply. We advise our wait times can vary. Can you please DM with your full billing name, address, postcode order number and describe the nature of your query, and we'll be happy to look into this. ^Lynda. https://t.co/BKgf4zwGSR

[John Lewis & Partners Customer Service @johnlewishelp]

@PacittiGina I'm sorry about the wait you've experienced on the phone Gina, & for any delay with my reply. Our wait times can vary on this channel. Please DM with your full billing name, address, postcode and order number and describe the nature of your query. ^Lynda https://t.co/BKgf4zwGSR

[John Lewis & Partners Customer Service @johnlewishelp]

@cortina Hey John, our prices may fluctuate from time to time as we price match against other competitors. I can see from 14th August to 22nd August, this was reduced to match the price of another competitor. I hope this helps clarify any confusion. ^Kayleigh

[John Lewis & Partners Customer Service @johnlewishelp]

@SpencerCosford You'll be glad to know we received your DM and have sent you a response! ^Kayleigh

[John Lewis & Partners Customer Service @johnlewishelp]

@NDBeeeeee Oh dear, I'm so sorry to hear this, Nicola. How disappointing this must've been 😞 If you could kindly send us a DM with your full name, address & contact number, we can get in touch with the store to see what we can do to help. Thanks. ^Amy https://t.co/BKgf4zwGSR