@priyankabudavi@kiwicom247@AletiaBaiye This is the same with my account too - easyJet have refunded the money to Kiwi who are saying I need to go back to easyJet for some reason - any advice @kiwicom247 ?????
@kiwicom247 I can't send you proof because every time I call your call centre to resolve this I am disconnected because my flight does not depart in the next 48 hours - who is booking a trip at this time to mean your lines are so congested?!?!!?
@kiwicom247 I have been struggling for 4 months to now to receive refund from Kiwi for my trip. They tell me I need to contact easyJet for refund, easyJet tell me to contact Kiwi -I cannot contact Kiwi on the phone and receive automated replies to my emails - terrible service!
@kiwicom247 You're not reading my account properly. easyJet have advised that they have cancelled the booking and processed a refund. However the card debited is not mine and belongs to 'support@tripindeal' - assume this is Kiwi????
@Mathiasthe13th@kiwicom247@fautquejarrete Very good point - find it hard to believe there is 'unprecedented demand' 10 months from the beginning of the pandemic....
@kiwicom247 I have spent the past 3 hours trying to get through to you!! I need to alter my email address but can’t using manage my booking - please please I beg for your help!! This is really poor customer service....