Jordan Olivero

#CustomerSuccess consultant at @esgsuccess Studied at @KelloggSchool @CCUAlumni Interests #jesus #marriage #parenting #skiing $BTC 2 Cor 12:9

[Jordan Olivero @JordanOlivero1]

My friends at @CirrusSecure are looking for a Professional Services Engineer to join the team. Know someone who may be a fit? Please share: https://t.co/cc7R7ZDL2n

[Jordan Olivero @JordanOlivero1]

CS Leaders: In today's webinar, benchmark your team against 1,000 of your peers to gain clarity around what to do next.
Speakers: @peterarmaly @Mary__Poppen @jaynathan and Allison Tiscornia
Presented by @ESGsuccess
#CustomerSuccess

[Jordan Olivero @JordanOlivero1]

Sheik Ayube and I demonstrated the interdependence of #segmentation #engagementstrategy and #capacityplanning for 114 #customersuccess leaders at #bigryg22 presented by @churnzero on 10/12/2022 via @ESGsuccess.
https://t.co/XrWgHe1Go7

1/5

[Jordan Olivero @JordanOlivero1]

Personally, I was pleasantly surprised to recognize thought leaders, whom I've admired for years, in the audience. 🥹 @youmon, thank you for hosting a meaningful event for CS leaders in a remarkable venue.

4/5

[Jordan Olivero @JordanOlivero1]

@AdrianBradyCesa @abbyhams, thanks for mentioning highlights from our session on the main stage. @ESGsuccess, thank you for promoting the session and giving me a platform to share. I wouldn’t have had such an incredible opportunity without your support! 🙏

5/5

[Jordan Olivero @JordanOlivero1]

When you sacrifice what you love for success, you get neither.

How we spend our time is how we show our love.

HT @richienorton via @GregoryMcKeown

[Jordan Olivero @JordanOlivero1]

#Customersuccess at scale is product-led, 1:many enabled, and human refined #BigRYG22 HT @pendoio

[Jordan Olivero @JordanOlivero1]

Dustin Amrhein presents on product led customer success at scale #BigRYG22 @churnzero @pendoio

[Jordan Olivero @JordanOlivero1]

.@KristenHayer is presenting on highly effective management of remote teams at #BigRYG22 @churnzero via @TSLCustomers #customersuccess #LeadershipDevelopment

[Jordan Olivero @JordanOlivero1]

.@csmonicatrivedi is showing a template CSMs use to share the impact of #CustomerSuccess in all hands meetings via @churnzero #BigRYG22

[Jordan Olivero @JordanOlivero1]

Listening to @peterarmaly present “Winning through persuasion not subterfuge” @churnzero. If all business functions do their job well, is CS necessary? While we are far from this becoming reality, Customer Success is a team sport. So, how do you persuade others to do their job?

[Jordan Olivero @JordanOlivero1]

Today, I'm co-presenting a session on Financial Modeling for #CustomerSuccess at BIGRYG by @churnzero in Arlington, VA. Sheik Ayube @ESGsuccess and I will discuss customer segments, engagement tiers, and capacity plans to help CS leaders get resources to improve retention by 8%.

[Jordan Olivero @JordanOlivero1]

What do you call cheese that isn't yours?
Nacho cheese.
#dadjoke

[Jordan Olivero @JordanOlivero1]

Why is a daily rhythm important?

"If I miss one day of practice, I notice it. If I miss two days, the critics notice it. If I miss three days, the audience notices it." - Ignacy (Jan) Paderewski

[Jordan Olivero @JordanOlivero1]

Your system is perfectly designed to produce the results you're getting. Don't like the results? Change the system.

[Jordan Olivero @JordanOlivero1]

The Winning by Design Customer Success Operating Model HT Beth Yahaskel #cs100summit

[Jordan Olivero @JordanOlivero1]

“Discounts over 20% see double the churn” @Patticus via @ProfitWell #cs100summit #customersuccess #sales

[Jordan Olivero @JordanOlivero1]

The 5 customer love languages by Bob London #cs100summit #CustomerSuccess

[Jordan Olivero @JordanOlivero1]

“Everyone plays a role in improving customer health.” @ckoehler8 #cs100summit #CustomerSuccess