Abby Hammer

Chief Customer Officer & Head of Products / Founding Team at @churnzero. Total Customer Success geek.

[Abby Hammer @abbyhams]

@billxinli @churnzero Thanks for reaching out, Bill. We are currently looking into this error. We are also reaching out via email to get a direct line of communication going between you and our Support team ([email protected]).

[ChurnZero @churnzero]

ChurnZero's #customersuccess team is READY and excited for #BIGRYG tomorrow! If you haven’t registered, visit https://t.co/HDF1JzTMcC

We’re thrilled to have so many customers represented as speakers at our inaugural CS conference!

[ChurnZero @churnzero]

[Video Premier] Meet the @ChurnMonsters featuring "Disengaged Dave". How do we win back Dave as a customer? Find out how in our free Churn Monster playbook. https://t.co/qYqcF7pwm2 #CustomerSuccess #fightchurn #churnmonsters

[ChurnZero @churnzero]

Did you see the Churn Monster video we released today. Well if so, meet Naomi, she’s not an actress but a real CSM! https://t.co/cFAokWekJ8 #CustomerSuccess

[Abby Hammer @abbyhams]

@churnzero Posted...
https://t.co/WzGJx9Z3uC

[Userlane @UserlaneHQ]

WHY DOES CUSTOMER SUCCESS FEAR REVENUE? https://t.co/ncjF84iXOt #customer #success #CSM #product #business via @kiapuhm

[Abby Hammer @abbyhams]

@churnzero Posted...
https://t.co/dkclaQstH8

[ChurnZero @churnzero]

Take a look at a scenario involving a bad fit customer and how we should handle this one of a kind churn monster - https://t.co/iU8o1M7zZH #customersuccess #churnmonster #fightchurn

[Abby Hammer @abbyhams]

@churnzero Posted...
https://t.co/ESJviUFfEu

[ChurnZero @churnzero]

We made it to the Sweet 16 in the @DC_Inno #TechMadnessDC! Help us move to the Elite Eight by giving @churnzero a vote today! https://t.co/IouEXp9qTQ

[Abby Hammer @abbyhams]

@churnzero Posted...
https://t.co/Rs06rd0Mx6

[Bill Hobbs @hobbs_bill]

My new article on Forbes outlining why customer #lifetimevalue is the new metric for successful leaders... #customersuccess #customercentricity #customerfirst #leadership #customerexpereince https://t.co/645oQghtcy

[Abby Hammer @abbyhams]

@churnzero Posted...
https://t.co/YYHsi2PyNn

[ChurnZero @churnzero]

How to Implement Proactive Customer Service (& Why You Should) https://t.co/jguMDMfcIO via @HubSpot @swethamaresan

[Abby Hammer @abbyhams]

@churnzero Posted...
https://t.co/V2MQxTznoD

[ChurnZero @churnzero]

We made it to the Sweet 16 in the @DC_Inno #TechMadnessDC ! Help us move to the Elite Eight by giving @churnzero a vote today!

[Abby Hammer @abbyhams]

@churnzero Posted...
https://t.co/Hm6hwl1J6i

[CX Update @CXupdate]

Join ChurnZero as a Sales Engineer by @churnzero https://t.co/kRKx5IlMq4

[Abby Hammer @abbyhams]

@churnzero Posted...
https://t.co/XUzDi8E83Y

[ChurnZero @churnzero]

What’s customer success? We spoke with 7 Chicago tech companies to find out | Built In Chicago https://t.co/0qn7LLEZbw via @BuiltInChicago

[Abby Hammer @abbyhams]

@churnzero Posted...
https://t.co/ZUroQJMl4g

[ChurnZero @churnzero]

[Q&A] Understanding the Impact of Customer Retention and Customer Success Best Practices with @youmon & @rob_belcher from @SaaSCapital - https://t.co/4H9t4KZmsw

[Abby Hammer @abbyhams]

@churnzero Posted...
https://t.co/XGqXGqCWN9

[Abby Hammer @abbyhams]

@churnzero Posted...
https://t.co/Xit9kZbNWl

[Abby Hammer @abbyhams]

@churnzero Posted...
https://t.co/L0TQcW2t2V

[Abby Hammer @abbyhams]

@churnzero Posted...
https://t.co/2M62jB41fy

[ChurnZero @churnzero]

How to Let Customers Know About a Price Increase (Without Making Them Mad) https://t.co/gNTj84rl7Z via @HubSpot @swethamaresan

[Abby Hammer @abbyhams]

@churnzero Posted...
https://t.co/dNV7YkaPap

[SaaSX @SaaSX]

"If you’re a land-and-expand company, you should spend much more of your revenue on CS. Because CS will be driving a lot of incremental revenue." - @youmon/@churnzero #customersuccess #churn

[Abby Hammer @abbyhams]

@churnzero Posted...
https://t.co/mlW02t3Lo4

[SaaSX @SaaSX]

What should CS leaders be focused on? @youmon of @churnzero shares the top 5 things evevy CS leader should prioritize and monitor on a daily basis:

[Abby Hammer @abbyhams]

@churnzero Posted...
https://t.co/3DFxUZGi9H

[SaaSX @SaaSX]

"For growing companies, I see two major blindness with Customer Success Leaders. 1. They build a team of heroes, not contributors. 2. They can bee ill-informed of margin goals. As your company grows, you need to make sure everyone is properly contributing." - @youmon/@churnzero