The online chat also stated I was 80 in the queue and the wait time would be 1h 8m. This was at 17.40. It is now 19.20 and still no contact. We fly on Saturday.
@TUIUK I have just been on hold for 1hr 23 minutes trying to speak to an advisor over the phone only to be cut off. Your online check in service is “experiencing technical difficulties” do you care to explain?