I expect a response within a reasonable timeframe (no more than 7 days).
Failure to resolve this matter will leave me no option but to pursue further legal and financial remedies.
Dear @avianca@Avianca Customer Relations,
I am writing to formally file a complaint regarding a serious issue that resulted in my family being denied travel on our scheduled flight from Tampa, Florida to Cali, Colombia on 2nd of may, 2026.
Details in commentsโฆ
Please note that I have also filed a formal complaint with the U.S. Department of Transportation due to this incident involving denied boarding caused by airline error.
โข We are also losing valuable vacation days at work with PTO that cannot be recovered and inability to return to work to stop PTO from being used.
Requested resolution:
I am requesting:
1. Rebooked to todayโs May 3,2026 flight or Full refund of all tickets.
Key points:
- The error originated from Aviancaโs reservation handling process.
- We acted in good faith to correctly add our infant.
- No alternative solution, rebooking, or same-day accommodation was offered.
- We incurred significant financial losses due to missed travel.
We believe this constitutes denied boarding due to airline error and failure to provide reasonable assistance or accommodation. As a result, our entire family was unable to travel. We have filed two separate complaints with the following reference numbers: #33120907 and #33122165
At the airport check-in counter, Avianca staff (Omar & Ronnie) informed us that they were unable to process the infant due to this system error. We immediately contacted customer service, but no effective solution was provided.
We purchased tickets for three passengers and subsequently contacted Avianca to add our infant to the reservation. The infant was placed under a separate booking, which, as we later discovered at the airport, was incorrectly associated with a โphantom adultโ and not linked to us.
De rodilla pido a la @clinicafoscal que nos ayude con la sala de cirugia ya tenemos la autorizaciรณn por la EPS y el cirujano estรก listo para hacerle la cirugรญa..mi papรก estรก agotado de tanto temblor, no puede mรกs ๐ญayuda por favor, pido que me ayuden a compartir @petrogustavo
ยกSORTEITO POR LA TEMPORADA 20!
Cรณdigo de 6700 monedas para un ganador
๐ Para todo el mundo
๐ฎ Para todas las plataformas
Requisitos:
- RT a este twit
- Follow a @EA_Espana
SUERTE TERMINA EN 1 SEMANA LETS GOOOO
๐จ SORTEO PACK DE FUSE ๐จ
Hoy les vengo manejando 3 ricos packs por el nuevo evento que se viene y solo 3 personas lo ganarรกn ๐ค
โญ๏ธSeguirme: @UpSushiTV
โญ๏ธDar Like & RT
โญ๏ธEtiqueta a 2 amigos
Gracias a EA por los cรณdigos @PlayApex@EAlatam ๐ฅฐ #ApexLegends