Julian Norton

[Julian Norton @Julesytwit]

@TfL - what a frustrating customer experience - I have repeatedly tried to complete application for my daughter’s Zip Oyster card but the TFL site not working and been on the phone for 47mins now and no one can resolve - totally inept service.

[Julian Norton @Julesytwit]

@HadleySheley @atrupar Desperate - Despot springs to mind.

[Julian Norton @Julesytwit]

@BigMotoringWrld - I am intrigued as to why Big Motoring World do not accept credit cards - I assume it is to avoid section 75 and chargeback protection, this in itself doesn’t install confidence in their business practices.

[Julian Norton @Julesytwit]

@Chris481808 @maddenifico More relevant than you evidently.

[Julian Norton @Julesytwit]

Typical @RoyalMail - ‘we tried t deliver but no one was in’ bollocks. Why do they lie all the time - I haven’t left the house all day. I hate the constant deceit to cover incompetence and disastrous customer service.

[Julian Norton @Julesytwit]

@Tesco #whoosh - Tescos are still not whooshing anytime soon - 3 weeks without whoosh capability for an outfit as large as Tesco - as risible as it is pathetic really 🤦‍♂️

[Julian Norton @Julesytwit]

So much for @tesco Whoosh - not very whooshy as it has been at a standstill for 2 days straight.

[Julian Norton @Julesytwit]

@ThreeUKSupport I am talking to EE currently who do not appear to have service delivery problems. So, thanks, but no thanks for your appalling customer support.

[Julian Norton @Julesytwit]

@ThreeUK - why does your site crash repeatedly when I try to buy a data pack - it is very frustrating and no customer service to assist. Poor service.

[Julian Norton @Julesytwit]

@ThreeUKSupport Hi all - any recommendations for PAYG providers that actually have a website that works ?? @ThreeUK evidently do not and their customer service is pitiful, automated and keeps crashing regardless. Thanks J

[Julian Norton @Julesytwit]

@ThreeUKSupport This keeps crashing too - you are obviously very under resourced and struggling to meet volumes and as a consequence, losing my custom. If I repeatedly struggle to put data on the phone because of the above, it’s not worth the effort.

[Julian Norton @Julesytwit]

@ThreeUK - automated service unable to resolve - time to move provider I think. Most disappointing customer experience, been with three for years perhaps best try the opposition.

[Julian Norton @Julesytwit]

@ThreeUKSupport Then this -

[Julian Norton @Julesytwit]

@ThreeUKSupport Does this for 5 odd minutes and then crashes.

[Julian Norton @Julesytwit]

@PGtips - do you no longer make PG Extra Strong ?

[Julian Norton @Julesytwit]

@brookebonduk - do you no longer make PG Extra Strong ? Struggling to find and was our absolute favourite!!!

[Julian Norton @Julesytwit]

Why can I not top up a PAYG account @ThreeUK are absolutely hopeless. 😞

[Julian Norton @Julesytwit]

@nsandihelp how do I check for prizes more than 6 months ago ?

[Julian Norton @Julesytwit]

@AmazonHelp Access code for Nintendo DLC.

[Julian Norton @Julesytwit]

@AmazonHelp worst customer service I have ever experienced. Appalling.

[Julian Norton @Julesytwit]

@AmazonHelp Unable to retrieve code - customer service did not help.