Rachel Owen

[Rachel Owen @JustOneRach]

@SkyHelpTeam Called this morning with regards to multiple issues. First advisor I spoke to was having a family argument in the background and swearing at his wife, second advisor couldn't help me and passed me through, and third advisor hung up on me.

[Rachel Owen @JustOneRach]

@SkyHelpTeam LOS in E10 postcode in London. Anyone able to explain why? I can't even log into service checker to work it out as it's serving me an access denied message

[Rachel Owen @JustOneRach]

@sainsburys I've just sent a DM

[Rachel Owen @JustOneRach]

@sainsburys Just had an online order delivered, and whilst unpacking noticed a bottle of spring water filled with what appeared to be urine. Was too mortified to say anything to the driver, but absolutely disgusted. This was in a container alongside our food.

[Rachel Owen @JustOneRach]

@SkyHelpTeam The took online says up to 2 days, and we were told on the phone on Saturday that it was to be resolved by the end of the day. Is there a phone number I can call that doesn't take me through to an automated message?

[Rachel Owen @JustOneRach]

@SkyHelpTeam We have had no internet for 4 days now, and I WFH so this is unacceptable. I can't get an update or an ETA from anyone. Can somebody help?

[Rachel Owen @JustOneRach]

@SkyHelpTeam Working days - meaning you don't anticipate having a resolution until end of week?!

[Rachel Owen @JustOneRach]

@SkyHelpTeam Hi JD. This was reported over the phone, and we were told you were aware of an outage, and that the team were working to fix it by EOD Saturday. It's now Tuesday and we still have no resolution, and if I phone I just get an automated message and can't get through to an advisor.

[Rachel Owen @JustOneRach]

@SkyHelpTeam @Nellb69 Try 4 days... We haven't had a single update from Sky and haven't had any internet since Friday evening :(

[Rachel Owen @JustOneRach]

@WeAreOpenreach @SkyHelpTeam @SkyHelpTeam Openreach say there is no outage at the Leyton exchange. Can you give me an update asap?

[Rachel Owen @JustOneRach]

@WeAreOpenreach Any idea when the outage issues with the Leyton telephone exchange will be fixed? I've been without internet for 4 days now.

[Rachel Owen @JustOneRach]

@WeAreOpenreach @WeAreOpenreach I've contacted Sky @SkyHelpTeam who can't give me any clarity on the issue. But as far as I'm aware it's your lines? Surely you can give me some kind of ETA on a fix? I WFH and this is having quite a significant impact now.

[Rachel Owen @JustOneRach]

@Homebase_help @Homebase_help Already done so but hoping for a quick reply.

[Rachel Owen @JustOneRach]

@Homebase_help I have a delivery due today, however I've just tracked it on Yodel and it says "Sorry, we are unable to deliver your parcel. We have let your sender know. Please get in touch with them for more details". I need this urgently, so can somebody confirm the issue?

[Rachel Owen @JustOneRach]

@SkyHelpTeam increasing my bill by £25 a month/£300 a year as a way of rewarding loyalty. You guys suck.

[Rachel Owen @JustOneRach]

@O2 I'm trying to get an O2 open code added to my account, however I'm not receiving any verification emails to my work account despite checking security settings. Your call centre team have been unable to help me, and I'm limited in the number of days I have left to claim.

[Rachel Owen @JustOneRach]

@O2 @O2 they were unable to help as the same issue happened on the link they sent me to upgrade. I got directed to store, but when I got there was told they don't have the model I'm after in stock, and to call you. Just got home and searched stock and they do in fact have it in.

[Rachel Owen @JustOneRach]

@O2 are you payment systems down on site? I'm trying to upgrade, and it keeps linking me to a page that says "Try Again" when I try and move to the payment page.

[Rachel Owen @JustOneRach]

@TicketmasterCS win the award for the worst customer service I have received in my 33 years on this planet. Still desperately trying to locate my @FourTet tickets for May to no avail, after emailing various people there for 2 months. Charged £90 with nothing in return. HELP ME.

[Rachel Owen @JustOneRach]

@InPostUK I've been chasing your customer service team with regards to a lost parcel since 14th October. Can you get in touch with me asap?