We offer free, confidential and impartial advice to members of the public.
Call us directly: 01569 766578
Or contact the Aberdeenshire Helpline: 0800 028 1032
We are closed to the public from 1pm to 3pm today (Wednesday 20th of May) for staff and volunteer training.
Please leave a voicemail on 01569 766 578 or send an email to [email protected]
We shall get back to you as soon as we can.
We have seen an increase in client enquires via international numbers. Please be aware that we can't return calls to international numbers.
We are also unable to assist with queries of those not currently resident in Scotland, and they must be within our remit area.
Increasingly those liable for council tax are not aware that if they fall behind with a payment, their account can be at risk of defaulting. We would like to gauge how people feel about a quicker reminder, to contact the local authority sooner.
https://t.co/vxT9QeuIbA
We are currently running a collaborative project with Aberdeen University Students.
We would be grateful if you could share or complete. Thank you.
https://t.co/emXFmM9fIj
Our Bureau will be closed to the public this afternoon from 2pm due to a staff meeting.
All queries after 2pm, will be returned as soon as possible from tomorrow onwards.
We apologise for any inconveniences.
We are closed to the public today between 10am and 3pm today due to Staff and Volunteer training.
Please leave a voicemail or send us an email and we will make contact in due course.
For the month of February, our digital support sessions will be taking place from 9:30am to 12pm.
The same service, every Thursday, just at a different time.
We will be back to our regular hours in March.
We will be closed today (21/01/2026) between 2pm and 4pm for to a Full Team Meeting.
Apologies for any inconveniences this may cause. Please leave us a voicemail on 01569 766 578 or send us an email to [email protected]. We will return all enquiries as soon as we can.
We are hoping that next week our Bureau will be back up and running to full capacity.
Though as weather can be unpredictable, we have changed all of our appointments taking place on 12/01/2026 to telephone appointments.
Please see here for updates: https://t.co/L3BbyeuQrP
โ๏ธWith current weather conditions we strongly advice that no one travels to our Bureau, unless requested by ourselves.
Please stay safe and warm and do not make unnecessary journeysโ๏ธ
We will update as the weather progresses.
Our public advice site and chatbot service will be available 24/7, as usual.
Public Advice Site: https://t.co/KuUW8m96w9
Chatbot Service: https://t.co/ndzYGrYMUy (bottom right hand corner)