KASPER LUYCKX

Head of EMEA & Financial Institutions, Enterprise | Ledger
Helping financial institutions securely build, manage, and scale onchain assets.

[KASPER LUYCKX @KASPERLUYC6xta]

Not your keys, not your coins.

I’m excited to share that I’m starting a new position as Head of EMEA & Financial Institutions at #Ledger.

I couldn’t have asked for a better way to begin than at TOKEN2049 in Singapore this week.

[KASPER LUYCKX @KASPERLUYC6xta]

Hi 👋! Sorry for the inconvenience kindly confirm your ledger device?

[Bruce 🌽🐸🍔🌮😍🤏🤦🏼‍♀️ @omgbruce]

@FooteBrendan @janrothen @Ledger Something went wrong somewhere. I check my seed phrases over and over, so I don’t know what happened. 🐸😭

[KASPER LUYCKX @KASPERLUYC6xta]

Hi,I understand your concern. The swap expired unfilled,while a 1.25% fee (55.92 USDC) was still charged. We’ll review ticket 00275964 and the applicable fee terms to confirm why the fee was applied and whether it qualifies for a refund Kindly send a direct message for assistance

[Zee @Zeeshansib]

@Ledger_Support Swap expired unfilled, principal refunded — Ledger still kept 1.25% (55.92 USDC). A fee for executing a swap that never executed. Ticket 00275964

[KASPER LUYCKX @KASPERLUYC6xta]

Hey 👋! What coin are you trying to get on ledger ?

[[email protected] @tradepro7362]

@davincjil5 @fhe_cryptodad @Ledger Why can you not just answer my question?

[KASPER LUYCKX @KASPERLUYC6xta]

I understand the confusion. A token’s market cap can increase while the value of your holdings declines due to changes in price, circulating supply, liquidity, or market data. Please provide the affected token name(s), and we’ll help investigate the discrepancy.

[Mohammed Mustapha @MustyMohammed]

I don't understand what's happening with my portfolio on First_Ledger. The market cap of some tokens I am holding is increasing but the value of the token seems to be declining
@First_Ledger

[KASPER LUYCKX @KASPERLUYC6xta]

Failed firmware updates can sometimes make a Ledger device appear unresponsive, but there are several recovery checks to perform before concluding that the device is permanently damaged. Avoid resetting the device or repeatedly attempting the update for now.

[KASPER LUYCKX @KASPERLUYC6xta]

Hey 👋! Yes it support ledger

[Vilen Vilenov @Mr_Vil550]

@okx Does this support external wallets like MetaMask and Ledger, and show real-time combined balances?

[KASPER LUYCKX @KASPERLUYC6xta]

Hi 👋! Thanks for reaching out. Our recent update supports and manage lighter token . If the feature isn’t showing on your device yet, a manual synchronization is required. Please send us a direct message, and we’ll guide you through the process step by step.

[AJ @AJ151O]

@trevor_flipper Hey dude why isn’t the lighter token on the ledger live app is there a way to bridge it?

[KASPER LUYCKX @KASPERLUYC6xta]

Hi 👋! Sad to see that the USD value of your assets in Ledger Wallet is still stuck and not updating. To fix this a manually synchronization is required , kindly send a direct message for step by step procedure

[KASPER LUYCKX @KASPERLUYC6xta]

Hi! Thanks for reaching out. We understand how frustrating it is when you’re unable to move your Zcash (ZEC).
Ledger does support Zcash,If you’re having trouble sending your ZEC, please make sure Ledger Wallet and the Zcash app on your Ledger device are fully updated. Send a DM

[Ricardo Elias @Ricky_Minaj14]

@Ledger update on Zcash app to sign utxooj ironwood update?

[KASPER LUYCKX @KASPERLUYC6xta]

Hi 👋! Sorry for the inconvenience, we are aware some users are experiencing issues withdrawing $CC from okx to ledger which is caused by a glitch in the firmware. A manual synchronization would fix this , kindly send a direct message for step by step procedure

[KASPER LUYCKX @KASPERLUYC6xta]

Hi! Thanks for reaching out. We understand how frustrating it is when you’re unable to move your Zcash (ZEC).
Ledger does support Zcash,If you’re having trouble sending your ZEC, please make sure Ledger Wallet and the Zcash app on your Ledger device are fully updated. Send a DM

[Ricardo Elias @Ricky_Minaj14]

@Ledger can we get a zcash app update so i can send my zcash out of my ledger wallet. Thnks

[KASPER LUYCKX @KASPERLUYC6xta]

Hi, sorry you’re dealing with this. A “Signature failed” error, a blank device screen, or a device entering a permanent failure state after a USB disconnect can be frustrating. Kindly send a direct message for adequate assistance

[Crypto O.G @ETH_ninja6]

Signature fail”, device screen stays blank, or permanent failure after USB disconnect
Recreate the entire multisig wallet with the same xpubs. Update Ledger firmware + Bitcoin app.
@ledger

[KASPER LUYCKX @KASPERLUYC6xta]

مرحباً 👋! نعم، ولضمان أعلى درجات الأمان، قم بتنزيل تطبيق Ledger Wallet الرسمي حصرياً من موقع Ledger الإلكتروني أو من متجر التطبيقات الرسمي على هاتفك؛ وبعد ذلك، سيتعين عليك إجراء عملية مزامنة لتأمين أصولك.

[KASPER LUYCKX @KASPERLUYC6xta]

Hi 👋! We understand your concern regarding off-chain message signing. The availability of this feature can depend on the wallet, network, and message-signing standard being used. share the specific wallet and message type you’re trying to sign, and we’ll be happy to help clarify

[Anthony Francis @Anthony_Francis]

@BeardedDonutETH @pantheonvaults @rektmando @osf_rekt @rektguy @opensea @Ledger, why can’t your users sign off-chain messages?

[KASPER LUYCKX @KASPERLUYC6xta]

Hi 👋! Canton transfers may remain pending until confirmed. Please check your Ledger Wallet and approve any pending request. If it remains pending after 24 hours, kindly send a direct message for adequate assistance

[GICrypto @GICrypto0722]

@canton_loop my $CC transfer to my @ledger @canton wallet is pending for close to 24 hrs. The update is 1220aa6ef816f559ae62324dd474bd194a009001cf1099d513d14e0b78920c52ac00 pls help

[KASPER LUYCKX @KASPERLUYC6xta]

Hi 👋! Thanks for flagging this. We’re sorry you’re running into transaction errors across your Ledger devices. In many cases, these issues are related to the Ledger Wallet synchronization state rather than the hardware itself. Kindly send a direct message for adequate assistance

[KASPER LUYCKX @KASPERLUYC6xta]

Hey 👋! XRP staking can earn you reward , what wallet do you hold it ?

[Oma_ 1955 @oma3xs]

@RamboAndFrens Dave please explain what we should do with our XRP? I get so many DM’s trying to get me onto QFS Ledger Is that legit?

[KASPER LUYCKX @KASPERLUYC6xta]

Hi 👋! Thanks for reaching out. Our recent update supports Beldex wallet integration . If the feature isn’t showing on your device yet, a manual synchronization is required. Please send us a direct message, and we’ll guide you through the process step by step.

[Aminul (아미눌) @1nxnn__]

@kisc_0 @BeldexCoin nice, but does Beldex wallet have clean Ledger support yet, or still keep it all hot?

[KASPER LUYCKX @KASPERLUYC6xta]

Hi 👋! Thanks for contacting support. Please confirm your Ledger Nano model and Xaman version. Do not share your recovery phrase or private keys. We’ll verify the correct Ledger connection and signing procedure and determine why the account is appearing as read-only.

[Magic 8 Ball Trader @8_ball_trader]

@CasinoCoin how can I convert from a ledger nano cold wallet? I can't find any method of connecting it to xaman to sign the tx and it won't migrate from a read only account. I have the trustline ready but can't convert

[KASPER LUYCKX @KASPERLUYC6xta]

Hi 👋! Kraken withdrawals to Ledger can fail due to an incorrect network/address or a temporary withdrawal hold. Check the withdrawal details and make sure the network matches your Ledger wallet. If it still fails, kindly send a direct message for adequate assistance

[jon lambert @jonlamb89607580]

@LongViewCrypto @ledger_business @CantonNetwork Anyone tried withdrawing there CC from Kraken to ledger? My transaction keeps failing