KATHRYN

[KATHRYN @KATHRYNSTEVO]

@lastminute_com DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES! Worst customer service I have ever experienced. Do not pay their hotels and will not refund their customers. Coronavirus is not an excuse to be underhanded!!! @MartinSLewis @MoneySavingExp

[KATHRYN @KATHRYNSTEVO]

@RobertT84256698 @daddydan42 @ASPolice @HighwaysSWEST Thank you. They arrived 5 minutes ago. Witnessed a lorry blow a tyre not long after they were freed 🤦🏻‍♀️ Waited 5 hrs 30 minutes. They’re freezing cold, but ok which is the most important thing.

[KATHRYN @KATHRYNSTEVO]

@Hope4lHelen @ASPolice @HighwaysSWEST Thanks Helen. I can’t get hold of them anymore, so just waiting on them arriving now. Will be waiting up

[KATHRYN @KATHRYNSTEVO]

@chris610_4 @idek338048 @HighwaysSWEST @ASPolice I genuinely understand all of this, and know how terrible the open/close of the bridges is, so I appreciate that reaction isn’t going to be instant. But when people were still joining an hour and more later….. that’s a big issue

[KATHRYN @KATHRYNSTEVO]

@brandonmurphhy @5pikey @WilliamCoo89236 @HighwaysSWEST @darylgrist90 Woop Woop! About bloody time. Better wake the olds up! 🤣

[KATHRYN @KATHRYNSTEVO]

@5pikey @brandonmurphhy @WilliamCoo89236 @HighwaysSWEST @darylgrist90 Nothing from the front. My parents have put their coats on and are having a kip! Mum reckons they are most likely to move when the road re-opens. What a shit show. Why they didn’t put a block in and enforce the diversion before 7pm is a definite investigation to be opened.

[KATHRYN @KATHRYNSTEVO]

@idek338048 @HighwaysSWEST It’s already been made worse. They allowed traffic to continually join for hours after they knew what had occurred. A critical error in management of a sad situation.

[KATHRYN @KATHRYNSTEVO]

@condai @HighwaysSWEST @2SevernBridges @ASPolice 100% this. Appalling management of a sad sad situation

[KATHRYN @KATHRYNSTEVO]

@ilJure @HighwaysSWEST @2SevernBridges @ASPolice Absolutely 100%

[KATHRYN @KATHRYNSTEVO]

@allislost678 @ASPolice @HighwaysSWEST Absolutely agree. Appalling management of the situation. I have every sympathy for the person who has passed, but there seems to be little or no consideration for the now hundreds who are trapped

[KATHRYN @KATHRYNSTEVO]

@condai @ASPolice @HighwaysSWEST It’s been very badly managed. My parents also stuck since 7:15. More traffic has joined and is being allowed to turn around before any consideration for those who have been stuck the longest. This was alerted to services at 6:40pm how has more traffic been able to keep joining?

[KATHRYN @KATHRYNSTEVO]

@Mark90290029 @ASPolice @HighwaysSWEST They may not, you’re correct. But their health may deteriorate due to inability to eat or administer relevant medication. Many thanks for your considered response.

[KATHRYN @KATHRYNSTEVO]

@roboflipp @ASPolice @HighwaysSWEST A better solution to the current one needs to be found. My elderly parents have been trapped for 3hrs 20mins so far and there is a guy 2 miles ish behind them who is yet to be turned around. I see them there at least another 3 hours

[KATHRYN @KATHRYNSTEVO]

@WilliamCoo89236 @5pikey @HighwaysSWEST @darylgrist90 It’s been 3hrs 15 so far. What a nightmare. When they said they were turning people around I had thought it would be resolved pretty soon for those stuck 🤦🏻‍♀️

[KATHRYN @KATHRYNSTEVO]

@murphy_sam90742 @HighwaysSWEST @2SevernBridges @ASPolice My parents have been there almost 3 hours now 😢

[KATHRYN @KATHRYNSTEVO]

@5pikey @HighwaysSWEST @darylgrist90 Oh goodness, are you still there? My parents were within the very first few cars. My mum had very little battery on her phone 🤦🏻‍♀️🤦🏻‍♀️
I’m really hoping you’ve been moved by now 🤞

[KATHRYN @KATHRYNSTEVO]

@darylgrist90 @HighwaysSWEST @2SevernBridges @ASPolice Thanks for this, really helpful

[KATHRYN @KATHRYNSTEVO]

@2SevernBridges @ASPolice @2SevernBridges @ASPolice @NationalHways my elderly parents are stuck at the road block. Is there a plan to turn people around so that they are able to take the diversions? They really do not need to be there for the next few hours with their health conditions… TIA