3. Why did it take 5 working days for the service centre to just share an estimate with the insurance company?
4. After the entire survey process, why was a new insurance inspector assigned?
Issues:
1. How do you explain the tire burst for a Honda car on a highway?
2. Based on the photos shared with RSA and the description, was it not clear initially that Hydra would be required? Is 11 hours towing time the usual expectation from Honda RSA?
Current status:
It is the 3rd of May and there is no approval yet! It has been 2 entire weeks and we're still awaiting insurance approval. Repair work will be initiated only after the approval.
Estimates from Honda were submitted on 25th April (5 working days vs 1-2 as expected) and the first call from the Insurance inspector happened on 26th April. Approval was expected in the next 1-2 days.
Insurance formalities were completed in the next hour or so, where the expected timeline for insurance approval was told as 4-5 days (1 or 2 days to create an estimate, then a couple of days more for the insurance company approval)
Context:
I had an accident (2nd tire burst in 2.5 years for a regularly serviced first hand car)at 1:30AM on 19th April. They mentioned that Hydra will be required, after the towing truck had arrived. After multiple calls,car reached service centre at noon, almost 11 hours after
What next?
Given the service centre policy of ordering necessary parts after policy approval, as per stated timelines, it will take 5-6 days for parts to arrive and another few days for actual repair work. In the meanwhile, I am forced to take a cab for daily travel and follow-up
5. I was informed yesterday that there was a mistake in some form where the date of accident was 14th instead of 19th April as mentioned in my claim form. Why should I suffer the delay because of manual error from the service centre?
@ApurvaMutha @TRAI@reliancejio@JioCare The toll free customer care number is also of no use. You’ll be repeating each and everything to them multiple times and yet they won’t or act as they don’t understand what your problem is and will shove everything to be done on you😪
I've been try to repay my November dues on @sliceit_ but the repayment page in th Slice app is not loading and I've emailed and trued calling customer care but no response. Will i be charged penalties if the fault was from your @sliceit_ end?