Karen Schou

[Karen Schou @KMSMissouri]

I don't understand, @directv4kstream @att. I received an email today that "you made changes to your plan" and MAX will no longer be included. I have made NO changes to my plan, so I don't understand why I lost MAX. Why am I no longer subscribed?

[Karen Schou @KMSMissouri]

Hey @Amtrak, we are on route 154 from NYC to PVD. The train is running more than 3 hours late. We understand that--It's a busy time and delays happen. But the restrooms are BEYOND AWFUL! One needs a hazmat suit to go in. Do they ever get cleaned? Yuk!

[Karen Schou @KMSMissouri]

Hey @GeoBlue_Global Our annual travel insurance is about to expire and we want to renew, but we have a question. We have sent several emails but have received no response. Hopefully this isn't the kind of service received when a claim is placed! Can you help? Thanks!

[Bill DeMayo @BDeMayo]

@RonFilipkowski She would prefer GAP tactics as it's more affordable.

Guys got a lot of outstanding judgments 🤷🏼‍♂️

[Karen Schou @KMSMissouri]

Hey @SamsungMobileUS @SamsungUS @Samsung I've been using Samsung pay on my Galaxy watch for years. Suddenly I'm having issues. Who can help resolve an expiration date error? The card is not expired and payment with the same card works fine when using the phone.

[Karen Schou @KMSMissouri]

Hey @uber @Uber_Support We just waited 20 minutes for our ride and we were turned away because there are four of us. The UberX driver said he could only take three, but the app shows four people. The app doesn't ask for number of riders. It should!

[Karen Schou @KMSMissouri]

Hey @Chase, I submitted a claim on 8/1, sent in additional documentation on 8/30. My #eclaimsline claim still shows as pending. When can I expect a resolution? More than two months seems excessive!

[Karen Schou @KMSMissouri]

@Fun_Viral_Vids Lp0

[Karen Schou @KMSMissouri]

Hey @SouthwestAir. You just canceled our flight from LGA to STL. Youur post of alternatives shows Nothing available today. Help!

[Karen Schou @KMSMissouri]

Hey @googlepay @Uber_Support Thanks for all your help! 😂 Now every payment is declined and we can't even get an Uber. My husband tried to add another card, but is being told it is invalid. Guess we'll get a taxi!

[Karen Schou @KMSMissouri]

@GooglePay Yeah, that link is terrible. It is a robot and I don't know how to get to someone who can help.

[Karen Schou @KMSMissouri]

Hey @uber @googlepay. Why are some (not all) of my Uber charges being declined? Makes no sense. Card info is correct, so I'm not planning to add another payment method.

[Karen Schou @KMSMissouri]

@GooglePay @Uber Seems like the first charge for each ride is working, but tips and fare changes are declined.

[Karen Schou @KMSMissouri]

@cvspharmacy I heard back from your team. I was told to call the pharmacy. The folks at the pharmacy are Pharmacists, not IT professionals. They are unable to help, as I mentioned in my original tweet. The problem is with the app/website. No help!

[Karen Schou @KMSMissouri]

Help @cvspharmacy. I am unable to access prescription mgmt online or in the app. I called the 888# for help, but was told to call the pharmacy. No help there either. Who can fix this problem with my account?

[Karen Schou @KMSMissouri]

Seriously @Marriott? I made a reservation and there is no mention of the cancellation policy anywhere, but you won't tell me what it is because the reservation is in my husband's name! Seriously? Is it a secret?

[Karen Schou @KMSMissouri]

Hi @Marriott @MarriottBonvoy I just made a reservation at one of your hotels for a wedding (they have a block reserved). Nowhere on the website or in the confirmation is the cancellation policy spelled out. I need to have that policy in writing. Help!

[Karen Schou @KMSMissouri]

@YottaSavings 57

[Karen Schou @KMSMissouri]

Looking for a status, @tapairportugal! Flight was cancelled on 2/21. We filed a complaint online per your instructions. The status still shows as "under analysis". Thinking there should be some movement in almost three weeks. Please help!

[Karen Schou @KMSMissouri]

Help @tapairportugal. We need to reschedule our cancelled flight from FNC to LIS in 6 hours, but your website is showing “checked in” and won’t give us options to reschedule. HELP PLEASE!