Ashish Kalya

Product@Tekion, Ex-Product@Sprinklr, Ex-founder

[Sam Rose @samwhoo]

This might be the most beautiful thing I've read in my life. What a privilege to be alive in 2026.

https://t.co/07BtpKswBu

[Ashish Kalya @KalyaAshish]

Product Taste has been a vauge concept to me till now, but @shreyas breaks it down to its fundamental elements and effortlessly sets you up for improving it while going through everyday encounters in his Advanced Product Taste workshop

[Ashish Kalya @KalyaAshish]

@itsolelehmann Really cool idea. How are you able to scan all the last week chat?

[Ashish Kalya @KalyaAshish]

@claudeai How about enterprise subscribers?

[Jaya Gupta @JayaGup10]

https://t.co/uPXcTUEsnc

[Ashish Kalya @KalyaAshish]

@Zephyr_hg SCRAPE

[Hiten Shah @hnshah]

One more layer that’s worth naming.

Even when teams talk to customers with good intent, most companies structurally make understanding hard to sustain.

The incentives quietly punish it.

Deep understanding creates friction. It slows momentum and introduces ambiguity right when leadership wants certainty.

So the system teaches people which kinds of “customer insight” are acceptable. Over time, people adapt because they’re paying attention to what gets rewarded.

They learn what survives review.

Real understanding rarely produces clean answers. It surfaces tradeoffs, second-order effects, and questions about whether the direction itself is wrong. That kind of insight is inconvenient. It doesn’t compress well. It often dies in the middle layers of decision-making.

That’s why customer understanding is an organizational behavior problem.

The companies that actually understand customers design for prolonged uncertainty. They tolerate confusion longer than competitors by protecting dissenting signals. They’ll even slow decisions when the data feels “off,” even if that looks irrational from the outside.

This becomes their competitive advantage.

[Peter Girnus 🦅 @gothburz]

Last quarter I rolled out Microsoft Copilot to 4,000 employees.

$30 per seat per month.

$1.4 million annually.

I called it "digital transformation."

The board loved that phrase.

They approved it in eleven minutes.

No one asked what it would actually do.

Including me.

I told everyone it would "10x productivity."

That's not a real number.

But it sounds like one.

HR asked how we'd measure the 10x.

I said we'd "leverage analytics dashboards."

They stopped asking.

Three months later I checked the usage reports.

47 people had opened it.

12 had used it more than once.

One of them was me.

I used it to summarize an email I could have read in 30 seconds.

It took 45 seconds.

Plus the time it took to fix the hallucinations.

But I called it a "pilot success."

Success means the pilot didn't visibly fail.

The CFO asked about ROI.

I showed him a graph.

The graph went up and to the right.

It measured "AI enablement."

I made that metric up.

He nodded approvingly.

We're "AI-enabled" now.

I don't know what that means.

But it's in our investor deck.

A senior developer asked why we didn't use Claude or ChatGPT.

I said we needed "enterprise-grade security."

He asked what that meant.

I said "compliance."

He asked which compliance.

I said "all of them."

He looked skeptical.

I scheduled him for a "career development conversation."

He stopped asking questions.

Microsoft sent a case study team.

They wanted to feature us as a success story.

I told them we "saved 40,000 hours."

I calculated that number by multiplying employees by a number I made up.

They didn't verify it.

They never do.

Now we're on Microsoft's website.

"Global enterprise achieves 40,000 hours of productivity gains with Copilot."

The CEO shared it on LinkedIn.

He got 3,000 likes.

He's never used Copilot.

None of the executives have.

We have an exemption.

"Strategic focus requires minimal digital distraction."

I wrote that policy.

The licenses renew next month.

I'm requesting an expansion.

5,000 more seats.

We haven't used the first 4,000.

But this time we'll "drive adoption."

Adoption means mandatory training.

Training means a 45-minute webinar no one watches.

But completion will be tracked.

Completion is a metric.

Metrics go in dashboards.

Dashboards go in board presentations.

Board presentations get me promoted.

I'll be SVP by Q3.

I still don't know what Copilot does.

But I know what it's for.

It's for showing we're "investing in AI."

Investment means spending.

Spending means commitment.

Commitment means we're serious about the future.

The future is whatever I say it is.

As long as the graph goes up and to the right.

[Ashish Kalya @KalyaAshish]

@Zephyr_hg SCRAPE

[TheLiverDoc™ @theliverdoc]

Generic drugs vs. Branded drugs project

An update.

Within 24 hours, we were able to raise ₹1200,000/- with you kind support. This is massive - a sign of great interest from the public. Help us keep it alive.

The whole project cost is ₹2793000/- including detailed analysis work, purchase, transportation, logistics, future paper publication and open access fees.

We do not have any sponsors other than you.

Please help us reach the goal so that this project sees the light at the end of the tunnel. There is no other major public health project that is so important in India right now. And you can help us go the distance.

To contribute, please go here: https://t.co/6YXy2Ko6hT - and share this with your family and friends.

If you have entrepreneurs or business owners who are interested in not-for-profit healthcare projects like these and would like to contribute larger sums to this public health project, please get in touch with them too with the link and project details. We want to kick-off the analyses early next week.

[Ashish Kalya @KalyaAshish]

@konstructivizm @grok create an animation to visualise this

[Ashish Kalya @KalyaAshish]

@PeterJ_Walker @grok what is a safe round?

[Ashish Kalya @KalyaAshish]

@shanaka86 @bryan_johnson @theliverdoc your thoughts sir

[Ashish Kalya @KalyaAshish]

@signulll @lulumeservey @nikitabier would be good to have a way to get a glimpse of what subscription of an account offers

[Ashish Kalya @KalyaAshish]

@hnshah Dhoni poker face on field was a good strategy?!

[Ashish Kalya @KalyaAshish]

@PromptLLM Thanks for sharing. What are some of the ways to do this?