@Livpure_India@LivpureSmart Disappointed. My RO hasn’t worked for 4 days. Support says “resolved today, otherwise call tomorrow.” Is this support?
They say it’s emailed to the local service manager, but have no tracking. They only know an email was sent. Please do the needful.
Extremely disappointed with the service from @Flipkart@flipkartsupport@consaff@jagograhakjago@nch1915 and @HaierAppliances@IndiaHaier
Order ID: OD33754370990*******
Incident ID: IN26051403415119851999
Service Ticket: CLAFLK068375005196348
We purchased a Haier refrigerator through Flipkart, but right after installation the refrigerator was not cooling at all. Haier technicians inspected the product and officially confirmed it as defective due to a gas issue. The Haier job sheet and all supporting documents were already submitted multiple times.
Since May 13, 2026, we have been continuously following up through calls, chats, emails, escalation mails, and grievance requests. We have spent countless hours repeatedly explaining the same issue to different support representatives, which is affecting our work schedules and causing unnecessary mental stress.
This is not a small purchase amount that customers can simply ignore and move on from.
Every single time the support team gives the same response:
“Please wait 24 hours”
“Please wait 48 hours”
Today again we contacted customer support requesting a permanent resolution. One representative said he would connect us to the senior escalation team and simply disconnected the call. Another call resulted in the exact same experience before finally connecting us to a senior representative.
We clearly informed them that it feels like Flipkart is only prolonging the issue without any real action until the Flipkart Trust Shield period ends, so later the issue can be ignored using policy reasons.
Even after explaining everything repeatedly, the only response we received was:
“Wait another 48 hours.”
When we requested a direct point of contact or escalation email to avoid repeating the same painful process again and again, no details were provided.
So customers are simply expected to:
- Repeat the same explanation every call
- Wait endlessly without updates
- Keep a defective refrigerator at home for weeks
- Spend personal time and energy chasing support daily
This is completely unacceptable customer service.
We need:
✔ Immediate pickup of the defective refrigerator
✔ Replacement or refund without further delay
✔ Proper accountability from Flipkart support team
#Flipkart #Haier #ConsumerRights #CustomerService #DefectiveProduct #FlipkartSupport
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@thisisysr@tamannaahspeaks@dirlingusamy@Awara4K@FilmyConnects
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