Kammy

Customer advocate & educator who is interested in #customerexperience, #TreatingCustomersFairly (#TCF), #ethics, #goodgovernance & #marketconduct.

[Kammy @Kammyn_]

@CityPowerJhb CPWEB4790893 Bryanston ext 3 has no power.

[Kammy @Kammyn_]

@Vodacom how do I get to speak to a human to resolve an issue. Your call centre and bot options don’t cater for my query and there is no option to speak to a human

[Kammy @Kammyn_]

@CityPowerJhb any update? 12 hours of no power.

[Kammy @Kammyn_]

@CityPowerJhb power has not returned to Kensington B after load shedding. Should have come back at 2h30. City Power call ref is CPWEB4543882

[Kammy @Kammyn_]

@CityPowerJhb power has not returned to Kensington B after load shedding. Should have come back at 2h30. City Power call ref is CPWEB4543882

[Kammy @Kammyn_]

@CityofJoburgZA nice to know that your agents get to work from home with screaming kids in the background. Besides saying hello, the person did not respond to my query. And then proceeded to drop the call. The service rating of 1 was from me. @DadaMorero

[Kammy @Kammyn_]

@Dotransport nice to know you allow Natis bookings for license tests next week only for your offices in Randburg to be closed when we go to pay today. Payment for the test has to made by tomorrow but there are no means to pay. @BarbaraCreecy_ #servicefail

[Kammy @Kammyn_]

@Dotransport why can we not pay for drivers license via enatis? Also why does it have to be in person by the person who is going for the license. I have 18 year old matric kids who I must take out of school. Makes zero sense. @carteblanchetv @eNCA

[Kammy @Kammyn_]

@DStv 30 or so blocked calls later and no one bothers to respond. Regulator here I come.

[Kammy @Kammyn_]

@DStv please can you stop calling me to sell products. 10 calls just this morning. I am on a do not contact list. I do not want to be marketed to.

[Kammy @Kammyn_]

It’s a disgrace that SA has yet to take action. What allows another jurisdiction to act? Unless there is visible consequences, this repugnant behaviour will continue. #ethics #governance #nugentreport

[Daily Maverick @dailymaverick]

Multinational tech firm Gartner’s revealing self-disclosure about its corrupt 2015 deal with the SA Revenue Service leaves South Africans with two questions: Did tech businessman Patrick Monyeki bribe then tax boss Tom Moyane to bat a R200-million tech ... https://t.co/nrsHXlxB2i

[Kammy @Kammyn_]

@BigConcerts @CityofJoburgZA park and ride facility to get to stadium tonight was great. After concert was a nightmare. Couldn’t get out and crowds came close to causing a stampede. Must be better managed.

[Kammy @Kammyn_]

Congratulations to the @HenleyAfrica Advanced Diploma in Management Practice- NQF 7 class who graduated yesterday. The last year threw so many challenges your way yet you showed courage, resilience and a willingness to learn and grow.#africa #graduation #learning #growth

[Adam Grant @AdamMGrant]

Impostor syndrome: “I don't know what I'm doing. It's only a matter of time until everyone finds out."

Growth mindset: "I don't know what I'm doing yet. It's only a matter of time until I figure it out."

The highest form of self-confidence is believing in your ability to learn.

[Kammy @Kammyn_]

“The purpose of learning isn’t to affirm our beliefs; it’s to evolve our beliefs” Adam Grant. #learning #unlearning #relearning #rethink

[Kammy @Kammyn_]

@MosDez4 Couldn’t agree more. Leaves a nasty taste in the mouth

[Harvard Business Review @HarvardBiz]

There are two ways to become more resilient: one by talking to yourself, the other by retraining your brain. https://t.co/PnZlojiJr5

[Kammy @Kammyn_]

@emi_koekemoer @CityPowerJhb @mphophalatse1 @MichaelSun168 That makes sense if the issue is subsequently resolved. In this case has been outstanding for quite a while. Who is auditing these closed calls to ensure the work is done?

[Kammy @Kammyn_]

Financial incentives for selling insurance #TCF #marketconduct
https://t.co/X9HHRQ00dP

[Harvard Business Review @HarvardBiz]

Listening better is key to collaborating better. Here’s how:
- Ask expansive questions
- Focus on the listener, not yourself
- Engage in self-checks of their own tendencies
- Become comfortable with silence https://t.co/hw2LbcQdad