Kate

[Kate @KateBotting2]

@JohnLewisRetail I contacted you 6 weeks ago, a bit upset at having lost a wedding gift. I chased. Still no response. Now trying to reach out here. Please can you respond?

[Kate @KateBotting2]

@Photobox I’m not 110% satisfied with my order, my wedding prints are way too dark (other printers have done a much better job), but I don’t want credit. What are my options?

[Kate @KateBotting2]

@SkagenDenmark One of my watch straps has completely washed out after a few months, whereas the other is fine. Looks very odd on my wrist! I usually love Skagen products so please help!

[Kate @KateBotting2]

@IHGhotels @IHGhotels not sure you can assist, I’ve been told flat out by the hotel this isn’t possible. Just intrigued by the logic behind your policy?

[Kate @KateBotting2]

@IHGhotels @HolidayInn why don’t you allow bookings to be transferred between hotels? Shouldn’t cost you anything (esp. if customers willing to pay top-up fee if more expensive), and must help retain customers?

[Kate @KateBotting2]

@AmazonHelp @amazon That's not what I asked Vicki. I want the money you unlawfully took from me for a subscription I didn't ask for back. How do we achieve that?

[Kate @KateBotting2]

@amazon @amazonmusic You've signed me up to a music subscription without my consent and charged me for the privilege. Your help pages have sent me in circles. How do I get a resolution to this?

[Kate @KateBotting2]

@ShellEnergyHome I ordered broadband a month ago, you confirmed my account but I haven't heard anything further. Can you let me know if you still want to supply my broadband?

[Kate @KateBotting2]

@BandQ, any idea where my order is? Driver called to say it was on the way, didn't turn up, local store (Reading) said they'd investigate and get back to me. They didn't. Will I receive the products I paid for??

[Kate @KateBotting2]

@sainsburys Sorry Caitlin but that doesn't help, you've just sent me a link to an email address I've already said is sending bounce backs. Is there another way to contact Sainsbury's Energy if I can't spend time on the phone during working hours? Any other email/twitter/IM will do.

[Kate @KateBotting2]

@sainsburys Your energy team sent me an email about direct debit increases and asked me to respond to [email protected], but Outlook doesn't recognise that address. What other email address can I use to stop the increase?

[Kate @KateBotting2]

@sainsburys Honestly @sainsburys, I just want my money back and never to have to shop at Sainsbury's again. Will send you details now.

[Kate @KateBotting2]

@sainsburys - can you tell me what's going on with my order pls!

[Kate @KateBotting2]

Having THE WORST experience with @sainsburys. Paid for a delivery that didn't turn up. Call #1 told delivery in 20mins. Didn't arrive. Call #2 told food would arrive the next day. Didn't. Call #3 told food was in the store & to pick it up! Tried cancelling order and they hung up!

[Kate @KateBotting2]

Having THE WORST experience with @sainsburys. Paid for a delivery that didn't turn up. Call #1 told delivery in 20mins. Didn't arrive. Call #2 told food would arrive the next day. Didn't. Call #3 told food was in the store & to pick it up! Tried cancelling order and they hung up!

[Kate @KateBotting2]

@BootsUK Please can you tell me where my order is? It was meant to be here Tuesday & I don't fancy spending my day on hold again to be told you still don't know.

[Kate @KateBotting2]

@patch_plants I bought the same plant from you in the same size a couple of months apart. Look at the difference! Any chance you could send a happier looking second plant? https://t.co/c3k2RQsj6G

[Kate @KateBotting2]

APPALLING customer service from @swooneditions. Delivery estimate of 8-10 weeks, no communication or sofas after 12 weeks. Chase for a week, only to get an impersonal email notifying us of further delay of 5+ weeks. Still sitting on the floor, not a happy customer 🤯

[Kate @KateBotting2]

@HabitatUK You are simply offering me the same ineffective option over and over again. I've suggested many sensible alternatives, which your colleagues have confirmed they are either unable or unwilling to offer. I've lost faith that you are looking to fully resolve this. DR procedure pls.

[Kate @KateBotting2]

@HabitatUK please, please send me your dispute resolution procedure. I'm getting really tired of asking.

[Kate @KateBotting2]

@HabitatHelp Hi there, my order reference is 511315481. Is that all the details you need?

[Kate @KateBotting2]

@HabitatHelp I recently bought 2 Rica lamps, one delivered without bulb. Can you arrange for the missing bulb to be sent out? Thanks