Kate

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[Kate @KateLifeDaily]

@AudiOfficial I have.

[Kate @KateLifeDaily]

Appalling customer service from @AudiOfficial. Now being told the part isn’t even made - 14 weeks after taking our money. No compensation offered. Nothing they can do. So we have an #audi that we can’t drive, no MOT and sorn. With NO offer of help to find out what is happening.

[Kate @KateLifeDaily]

On the 29th July you told me this would be looked into @MarshallAudi - guess what. No response since. What is going to be done about this? No replies. No calls. No emails. No part!!! Fifteen weeks and a sorn car because of your company. @Audi @AudiOfficial

[Kate @KateLifeDaily]

@AudiOfficial Are you actually going to help? Because so far no one has.

[Kate @KateLifeDaily]

On the 29th July you told me this would be looked into @MarshallAudi - guess what. No response since. What is going to be done about this? No replies. No calls. No emails. No part!!! Fifteen weeks and a sorn car because of your company. @Audi @AudiOfficial

[Kate @KateLifeDaily]

Yet again @MarshallAudi we have to call your #coulsdon branch for information and yet again it’s delayed by another week. But apparently no point in telling us!!?! What logic is that!!!! What a joke of a company. #audi #customerservice #complaint

[Kate @KateLifeDaily]

Who can I complain to @MarshallAudi that will actually care what is being said. Please don’t tell me it will be “looked into” because it isn’t. And hasn’t been. Your garage is disgraceful.

[Kate @KateLifeDaily]

Are you going to pay for taxis @MarshallAudi that are needed because we now don’t have a car? Are you going to do anything except expect us to sit and wait and be misinformed constantly? Our car is now sitting on the drive un drivable. This is outrageous. 15 weeks for a part!!!!

[Kate @KateLifeDaily]

Yet again @MarshallAudi Audi are ignoring their customers. Yet again no one calls to inform us that the part has been delayed AGAIN. You’re ignoring DMs. The date we’ve been given now will now be the FIFTEENTH week we have been waiting. Are you going to pay for public transport?

[Kate @KateLifeDaily]

@MarshallAudi Done. Thanks.

[Kate @KateLifeDaily]

Been waiting 13 weeks for a part from @MarshallAudi three times the date has been changed. MOT now cancelled and car can’t be used! Complaints team useless. This is an absolute joke. No help whatsoever from you. This needs to be taken further - disgusting customer service.

[Kate @KateLifeDaily]

@MarshallAudi can you follow so I can DM.

[Kate @KateLifeDaily]

Hi @AXS_UK can someone help me urgently. I have been trying to speak to someone for a week regarding my account. Show is Wednesday and I keep getting cut off chat after holding for 2 or 3 hours. Need to speak to someone ASAP please!

[Kate @KateLifeDaily]

@lookfantastic hi. Paid for next day delivery - for some reason you use Evri/Hermes. It’s not even ready to be delivered yet. How do I get my item and my delivery charge back please.

[Kate @KateLifeDaily]

@ted_baker Can I DM?

[Kate @KateLifeDaily]

@ted_baker hi. My dad has received an email receipt from a Ted Baker store in Ireland but he is in Surrey. Unsure if it’s a scam/error/fraud. Please help.

[Kate @KateLifeDaily]

@SkinnydipLondon Can someone actually read it and respond please?

[Kate @KateLifeDaily]

Hi @SkinnydipLondon can someone help please. Placed an order with you 3 weeks ago. Hermes have lost parcel and admitted it. No one is getting back to me from SkinnyDip regarding a refund or replacement. All emails ignored so far.

[Kate @KateLifeDaily]

@SkinnydipLondon I have, but had no answer. Can someone get back to me please.

[Kate @KateLifeDaily]

@Pandora_UK I’ve replied. Thanks.

[Kate @KateLifeDaily]

@thortful Done thanks

[Kate @KateLifeDaily]

@thortful - hi, placed an order last week and it still hasn’t arrived. Can someone help please?