@Airbnb@AirbnbHelp "politely disengage from further conversation" I am amazed that they will no longer hear from me. They will not admit fault and they simply don't want to speak to me anymore.. Unbelievable customer service- horrible experience. I will not be using airbnb again
@AirbnbHelp You taking a look means just re-confirming things? That is not helpful. This customer service is truly horrible. I cannot believe no one will even speak to me about my concern.
@Airbnb@AirbnbHelp I need to share the customer service I have received from airbnb. After a week of hours on hold, being passed from one person to the next. No one has solved or explained to me the reasoning why they will not refund me.
@Airbnb@AirbnbHelp I am very disappointed in how this was dealt with and I will certainly not be using airbnb again. I strongly discourage anyone from booking with them.
@Airbnb@AirbnbHelp "Entire Cottage" means the bottom floor of a cottage now? Each person I spoke to gave me the same generic answer and ended the "ticket." That is not okay. You need to allow your customers to communicate with you. You need to advertise in a truthful way.
@Airbnb@AirbnbHelp I booked a cottage- it was listed as "entire cottage," Then the week of our trip a review says- actually the host lives upstairs. This is false advertising. Airbnb has done an "investigation" and says that they are not at fault. What does Entire Cottage mean?
I have to go back to my kinders tomorrow morning and while I am so, so excited to see them I am also incredibly anxious to be back in a school. I am tired of being in a colonial institution. I am tired of being in a 300+ building in a global pandemic.
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