Kate Frances

pretty amateur at the majority

[Kate Frances @Kate_Ethers]

Anyone have any tips on restaurants in #memphis #nashville #knoxville #Tennessee

[Kate Frances @Kate_Ethers]

@thehoxton hi. I’m trying to book a hotel room for hoxton rome online. I have a voucher I want to use but cannot find where to add this to the booking? When emailed Rome, they haven’t told me this- do I have to book via email not online through the website if using a voucher?

[Kate Frances @Kate_Ethers]

@NobodysChild hello. When’s returning on the Royalmail website there are no options to select individual items from the order to send back. Can I just put a cover note in with the items stating which I am returning?

[Kate Frances @Kate_Ethers]

@HMRCcustomers Unfortunately most people work and cannot afford to be on hold for 40+ mins without even speaking to someone. Unfortunately there seems to be no other option but to keep trying- “flogging a dead donkey” springs to mind. Saying that- thank you for your help.

[Kate Frances @Kate_Ethers]

@HMRCcustomers i had been on hold for 40mins. Rang back and have been hung up on. There are no advisers on the digital assistance and I can’t find an email address of someone to contact. Any idea how to contact someone re self tax queries?

[Kate Frances @Kate_Ethers]

@HMRCcustomers I am aware of the page you have advised me to visit. This is where I found the number that I have called Multiple times. Are there no email addresses? Providing deadlines and then providing no way to speak to someone prior to these deadlines is not acceptable

[Kate Frances @Kate_Ethers]

@KLM Of course, thank you

[Kate Frances @Kate_Ethers]

@KLM hello, my flight was cancelled and changed to something not suitable. I’m trying to sort a cash refund however it is asking me for a document number (minus the klm numbers). I have no idea what this number is referencing. Could you help?

[Kate Frances @Kate_Ethers]

@KLM I assumed this was the case however as klm booked me on a different flight the original flight ticket details are no longer on the app?

[Kate Frances @Kate_Ethers]

@DPDgroup_news supposed to be arrive today. Again another no show. I hope you’re going to reimburse me the 2 days pay I’ve lost by staying in waiting for it!

[Kate Frances @Kate_Ethers]

@DPDgroup_news I was meant to have a parcel delivered today between 1157 and 1257 today. Not arrived and no update online. Please help

[Kate Frances @Kate_Ethers]

@easyJet I have dm’d you yesterday and today. No response. And people wonder why I usually use @klm

[Kate Frances @Kate_Ethers]

@easyJet Hello. i have bought a Hold 15kg bag for my trip- but I’d like to change it to 23kg. Can I do this? Without buying another hold bag??

[Kate Frances @Kate_Ethers]

@lovebravissimo do you take old Bras back to be donated to charity in the Chester store?

[Kate Frances @Kate_Ethers]

@OspreyEurope good afternoon. I made an order and followed up with a email to try and get the order sent out today (really need the order by weds eve) any idea if this order can be sent today to ensure it’s arrival?

[Kate Frances @Kate_Ethers]

@KLM_UK Yes no problem. Will do so now. K

[Kate Frances @Kate_Ethers]

@KLM_UK good afternoon. Is there any way my voucher (from a cancelled KLM flight last year) which has passed the 1year mark, could be extended? As obviously in the UK we are only just opening up now. Many thanks, K

[Kate Frances @Kate_Ethers]

@electronicarts
Hello. I’d like to cancel my membership however the website is making this incredibly difficult. Can you help please?

[Kate Frances @Kate_Ethers]

@btsport will the men and women NED/GER hockey be broadcast this weekend?

[Kate Frances @Kate_Ethers]

@bt_uk hi. I have found an old router from a while ago and wanted to return it to you. Can I do this in the same way as you suggest to current customers using the pre paid Royal Mail sticker?