@EpicGames Because he closed the laptop without exiting, it must have still run in the background. I guarantee he did not play for longer than 5 minutes, it was impossible to do so. I emailed you the device specs of our PC. Do the right thing and issue a refund.
@EpicGames When we learned we couldn't use our Mac, my 10yo tried to play the game on the low-end PC we have, but since it doesn't have a graphics card or fast processor it didn't work. He tried for 5 min, then closed the laptop without exiting the game. (2/3)
@EpicGames I have been trying for a month to request a refund for a game we downloaded and discovered we can't use bc it requires a robust PC and we have a Mac. Your customer service has refused my request bc you erroneously say we played the game for longer than 2 hours. (1/2)
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