Katy Ward

Journalist/editor/copywriter.

[Katy Ward @KatyWardHull]

@ladycariad Please bring back the grief podcast. I have lost my mum, my dad and sister (last week). This has been the only thing that has helped! X

[Katy Ward @KatyWardHull]

Should it my some shock arrive, I really don't want the household waking up at 2am! What shocking service. My family and I had come together to discuss a bereavement. Shit service like this impacts people!

[Katy Ward @KatyWardHull]

@JustEatUK This really is beyond a joke. I ordered three hours ago and the status is still showing as preparing my order. I don't want the food now. I am ready for bed. How can I get my money back, plus adequate compensation? Your business is a joke.

[Katy Ward @KatyWardHull]

@JustEatUK More abysmal service. I ordered pizza three hours ago and it still hasn't turned up. I am now ready for bed and don't feel like eating. How will you compensate me? Money back not sufficient for a ruined evening.

[Katy Ward @KatyWardHull]

@JustEatUK I just had a response from your customer service team about my complaint. It started "Hi Chelsea". My name is Katy... customer respect, right there!

[Katy Ward @KatyWardHull]

@JustEatUK I ordered two takeaways last night. One arrived and the other didn't. Now, your very patronising customer service is trying to charge me for both!

[Katy Ward @KatyWardHull]

@JustEatUK Last night, we ordered a takeaway from you. It didn’t arrive. The driver called and told me he was outside. I went outside and waited. Nowhere to be seen. I then ordered from somewhere else and we did receive this.

[Katy Ward @KatyWardHull]

@Tesco It didn't but it could have done! Not OK.

[Katy Ward @KatyWardHull]

Well, @Tesco I just ordered a Whoosh! delivery. It didn't turn up and then when I did a bit more digging, it came up as already delivered in my online account. This is the second time in recent months. Sort it out!

[Katy Ward @KatyWardHull]

@Tesco I have already DM'd. The reply was pretty slow. My feeling is that your taking this money from my account could, for all you know, have left me in financial distress.

[Katy Ward @KatyWardHull]

Does this mean I will need to pay for goods I did not receive?

[Katy Ward @KatyWardHull]

The person I spoke to was admittedly very polite, but I just feel like I have zero confidence in getting my £90 back. This has also caused me massive inconvenience and ruined my evening!

[Katy Ward @KatyWardHull]

@Tesco I just had a really terrible experience. I ordered a Whoosh Delivery, which did not arrive. I called customer service, only to hear that it hadn't been dispatched due to courier shortage.

[Katy Ward @KatyWardHull]

I was then told that the customer service colleague couldn't guarantee whether or not it would arrive. She was also unable to cancel due to a "tech error".

[Katy Ward @KatyWardHull]

@mbna Hello. I'm looking for details about your 29-month balance transfer card, but I can't see anything on your website. Is there a link? Thanks!

[Katy Ward @KatyWardHull]

@NewTheatreHull Great, thank you!

[Katy Ward @KatyWardHull]

@NewTheatreHull Hi. Do you have a lost-and-found number? Thanks!

[Katy Ward @KatyWardHull]

@AskUSBank Great, thank you!

[Katy Ward @KatyWardHull]

@AskUSBank Hello, Can I please check if your checking accounts are available in every state, and what type of encryption you use? Thank you!

[Katy Ward @KatyWardHull]

@DeliverooHelp I just almost choked on a hair in my sashimi. How can I get my money back? Really feel sick!