Keatext

Your most impactful customer satisfaction improvements start here.

[Keatext @KeatextAI]

It's time for another @Zendesk spotlight!

If you're a CX pro who works with Zendesk, you might find it difficult to sort through the "noise" in your contact center data.

Read more about the challenge and our solution here: https://t.co/LzdlLHKB90

#zendesk #cx #contactcenter

[Keatext @KeatextAI]

Are you a @Zendesk user looking to improve your support center?

We've heard that it's not always easy to understand categories and detect new issues in tickets. Here's how Keatext's integration addresses this challenge:

https://t.co/4bV9ZzPwS7

#zendesk #contactcenter #cx

[Keatext @KeatextAI]

A new year is the best time for a fresh perspective on generative AI in CX!

Read the expert thoughts of Keatext's Narjes Boufaden published by @questionpro, whose partnership with us is transforming the conversational analytics space.

https://t.co/FJ1S1H52xs

#genai #ai #cx

[Keatext @KeatextAI]

Happy holidays from Keatext! ❄️ For our 2024 year in review, we looked back at the conversations we had with CX professionals this year, about their experiences using genAI:

https://t.co/fNgy6ekYhr

#cx #genai #customerexperience #textanalytics

[Keatext @KeatextAI]

🔔 We are very excited to announce a new partnership with @questionpro!

A global leader in online survey and research services, QuestionPro partnered with Keatext to deliver conversational analytics and unified customer feedback insights.

Read more: https://t.co/DWms7zacxF

[Keatext @KeatextAI]

Speed up customer feedback reporting with Keatext's new executive summary 🤖

Instantly download an AI-assisted report that delivers recommendations for issues to address and statistics related to their impact on customer satisfaction.

Book a demo: https://t.co/nHWJsIvaIT

[Keatext @KeatextAI]

How to Illuminate Blind Spots at Your Contact Center https://t.co/ktkeRf4gfY

#contactcenter #customerexperience #customersatisfaction #ai #textanalytics

[Keatext @KeatextAI]

The cutting edge power of GPT is now integrated with Keatext.

#textanalytics #gpt #customersatisfaction #sentimentanalysis #ai #cx

https://t.co/lzk7NNSgdn

[Keatext @KeatextAI]

Today we'd like to highlight the important contributions of women on our team to Keatext's continued success.

Women at Keatext are leaders across the company - as developers, managers, analysts, and so much more.

Happy International Women's Day! #IWD #IWD2023

[Keatext @KeatextAI]

🆕 Intelcom shares how Keatext is leading the digital transformation of their CX practices in our newest case study:

👉 Improving services
👉 Optimizing contact center routing
👉 Validating SWOT analyses

https://t.co/N9pNTj7Jck

#cx #ai #textanalytics #sentimentanalysis

[Keatext @KeatextAI]

🆕 We're launching a Keatext + ServiceNow integration!

Are you a ServiceNow user? Book a demo with us to learn more about the integration!

https://t.co/ALda5yNjFf

#servicenow #contactcenter #cx #sentimentanalysis #textanalytics #customersatisfaction #ai

[Keatext @KeatextAI]

Customers make purchase decisions from user-generated content like reviews and social media posts. Understanding your brand reputation is essential: https://t.co/hRhpNPJZW2

#brandreputation #cx #reviews #socialmedia #ai #predictiveanalytics #sentimentanalysis #textanalytics

[Keatext @KeatextAI]

You know what's a great treat this fall? 🍁 Finding your best CX recommendations from your customer data!

Your most impactful improvements start here: https://t.co/svEQvmAzlI

#sentimentanalysis #customerexperience #customerjourney #customerfeedback #predictiveanalytics

[Keatext @KeatextAI]

🆕 Key Opinions | Find more context and make stronger decisions with new key opinions in our recommendations.

https://t.co/Stt7VgExjF

#textanalytics #sentimentanalysis #customersatisfaction #customerexperience #artificialintelligence

[Keatext @KeatextAI]

Keatext and @SurveyMonkey are two #AppsWeLove! ✅

Transform your detractors into promoters with our seamless integration for text and NPS driver analysis. 🎯

Your most impactful improvements start with Keatext!

https://t.co/L32AFNd63B

[Keatext @KeatextAI]

🆕 Focus recommendations in Keatext just got a facelift! 🎯 With the new chart view, you can easily see the impact of each recommendation on your rating scale (like NPS, CSAT, or star rating).

https://t.co/tXOGQ1TeaZ

#sentimentanalysis #textanalytics #customerfeedback #ai #cx

[Keatext @KeatextAI]

Build or Buy Text Analytics? 3 Things to Know Before You Start | Learn the pros and cons of buy vs. build, how to get executive buy-in, and questions to ask a potential text analytics software provider.

https://t.co/C5LT0U05Ww

#textanalytics #sentimentanalysis #cx #tech #ai

[Keatext @KeatextAI]

How to Map Emotion in Your 360 Customer Journey | Learn the role of reviews, surveys, and support tickets in customer journey mapping and the insights you can gain from sentiment analysis.

https://t.co/V8j36A7f02

#customerjourney #customerjourneymapping #sentimentanalysis #cx

[Keatext @KeatextAI]

Top 5 Insights You Can Learn from Sentiment Analysis | Topics, intent, emotion, root causes, and sentiment score are some of the most powerful insights businesses can gain from sentiment analysis.

https://t.co/LN41CfsEhs

#sentimentanalysis #textanalytics #cx #ai

[Keatext @KeatextAI]

🤩 Who doesn't love a good podcast these days? Take a break and kick back while you listen to our founder and CEO, Narjes Boufaden, on the Midstage Institute Startup Momentum podcast!

https://t.co/kkr1CyBRS1

#startup #womenintech #customerexperience #customerjourney