@keri_abbott I'm truly sorry that you feel that the Hydro flask that you ordered from us is fake. I can assure you that it is not. We receive Hydro flask's direct from the manufacturer. It could be a defect. I'm happy to assist you further if you can provide your order #.
@dengtiff Hi there Tiff. I'l be more than happy to check on your order for you. Please email us at [email protected] with your order#/ full name and or email address. We will look into as soon we hear from you.
@cjalexander240 I am unable to add the complete body of the email here as it only accepts so many characters. The Fed Ex tracking number linked to your new laces is 488680060384. A return label has been included in this package, please use this to return the defective laces.
@cjalexander240 Following up with the tracking number. As promised, your new laces shipped out yesterday via Fed Ex and are anticipated to arrive today. An email was sent to you at 1:03 p.m. PST yesterday with the tracking details. Please confirm that you received it. Than...
@cjalexander240 Thanks for providing your order number. That did the trick! I was able to locate you in our system and am working with my team to get the same exact laces sent to you way. Stay tuned for an update within the next 24 hours. Thanks for your patience!
@cjalexander240 Yes, we will gladly send you new laces. If I had your order number, I could note your account accordingly. Will you please provide this? Thank you!
@cjalexander240 You bet! You can reach us via phone at (800) 421-0551 Monday-Friday between 7 a.m. and 4 p.m. Pacific Standard Time. In addition, you are always welcome to reach out to us via email at [email protected].
We hope to hear from you soon!
@cjalexander240
Please accept our apologies for the delay in getting back to you. Our contact hours are Monday-Friday between 7-4 Pacific Standard Time. We're playing catch up from the weekend.
I am truly sorry that the shoe laces that you received were frayed. That's not ri...