@PINsykes My friend stated to the automated lady ‘I want to pay for my flight’ and got put straight through to the operator. Previously he had stated ‘I want to cancel my flight’ and they hung up twice. The operator he spoke to cancelled our flights straight away.
It would cost (Sir?!) Phillip Green £108,750,000 to pay his 14,500 staff £2500 per month for three months. His yacht reportedly cost £100,000,000. It's not this simple but you get the point.