Update: Spirit gave us a new flight and finally assigned seats. We made it home safely—but let’s be clear, this doesn’t erase the stress, cost, or lack of clear communication.
My girlfriend is pregnant. We had to cover an unexpected hotel night out of pocket. That refund is overdue. @SpiritAirlines, do better.
Spirit Airlines delayed our flight 3x.
Their support chat told us it was cancelled, then delayed, then just ended the conversation.
We paid for a hotel out of pocket thinking we were stranded.
No help. No clear info. No accountability.
@SpiritAirlines@USDOT#SpiritAirlines #TravelNightmare
First it was delayed.. then canceled ? Does spirit even know their own updated flight schedule. Turns out Flight was never actually CANCELLED just delayed
We submitted a full DOT complaint with all receipts + this PDF 👇
Travelers deserve better. Don’t let airlines hide behind “weather” when they know it’s on them.
@USDOT#SpiritAirlines#airlineaccountability
The app never once said weather. It was marked “Delayed” for over 2.5 hours.
We were forced to pay out of pocket for a Disney hotel with no clear rebooking plan. @USDOT#SpiritAirlines#airlineaccountability
Spirit support stalled us for over an hour, dodged the issue, then closed the chat when we asked for a claim ID.
Even responded in Spanish to avoid escalation. @USDOT#SpiritAirlines#airlineaccountability
Our @SpiritAirlines flight (NK3997) was delayed for hours on July 3 at MCO, then canceled after 10PM. No weather alerts. No notice. No hotel help.
They refused reimbursement and wouldn’t even give us a case ID.
@USDOT@SecretaryPete#DOTComplaint#SpiritAirlines