Kevin Ocel

Father & hubby 💪🏿| MS in Sports Management @FIU 🐾🐾 | Blind Athlete 🏆 | Explorer 🇺🇸🇭🇹🇨🇦🇯🇲🇪🇸🇲🇦🇲🇽🇨🇷🇧🇸

[Kevin Ocel @KevinOrcel]

@NJTRANSIT I am a visually, impaired user, and after your application upgrade, there is no dark mode setting, which makes it very very difficult to use the app. Who do I speak to about this? Thanks.

[Kevin Ocel @KevinOrcel]

@NJTRANSIT hello I am a visually impaired avid user of your app, however, after you app update, there is no dark mode setting, which makes it very difficult to use. Who is the best person to speak to about this?

[Kevin Ocel @KevinOrcel]

@Uber @lyft please tell me how do we fix this?

[Kevin Ocel @KevinOrcel]

This is my @UBER experience at Boston South Station. Honestly, this happened like one or twice so we just happened to be in a position to actually report at this time #Ridiculous #uber #blindcustomer #uberonemember

[Kevin Ocel @KevinOrcel]

@Uber my wife and I are both blind and just arrive at Boston for the marathon. This is our first experience outside of the Boston South Station. I don’t know why this happened so often and why drivers are not educated on the terms and conditions they agreed to.

[Kevin Ocel @KevinOrcel]

This is bad representation of your organization and we are not able to get in contact with anyone to assist. The restaurant says we need to contact @UberEats

[Kevin Ocel @KevinOrcel]

we are too blind individuals who ordered food for Father’s Day and the wrong food got delivered, and the driver said that he would be right back with the right order from his card, then proceed to drove off

[Kevin Ocel @KevinOrcel]

There is no way you can tell me this is normal behavior for two people to represent a company and to tell two blind individuals they will be right back and drive off because they know you won’t see that. These individuals represent your brand.

[Kevin Ocel @KevinOrcel]

@UberEats you need to do something about this! My #blind wife ordered food for #FathersDay2025 the driver showed up with the wrong order. When we brought this to their attention, they said they will be right back. 20 minutes later, someone told us they left. WOW!

[Kevin Ocel @KevinOrcel]

We called @UberEats and no one seems to really want to help or care to help. So now I would like to know what happens next?

[Kevin Ocel @KevinOrcel]

@Uber because I haven’t been able to use my Uber app, I have been using @lyft but because of my disability, I have vouchers on Uber app that I am now not able to use because Uber

[Kevin Ocel @KevinOrcel]

@Uber I am a visually impaired customer, and I don’t see any way for someone who has a disability to get an agent on the phone. I’ve been texting with a robot. That’s just been giving me the same message over and over.

[Kevin Ocel @KevinOrcel]

@Uber how do I get some help? I use the Uber service in Canada and now I have an outstanding balance that I’ve been trying to pay off for a couple weeks now in the US. It has not worked and I cannot get any help.

[Kevin Ocel @KevinOrcel]

@Uber I think this should be taken seriously https://t.co/zfpyBoL1V2

[Kevin Ocel @KevinOrcel]

Watching the #BETAwards and I don't know half of these performers now. And when did Wilk Smith go gospel? 🤷🏼‍♂️🤷🏿

[Kevin Ocel @KevinOrcel]

@MicrosoftOutloo is there another way to go about this process if you are blind? I’ve been randomly guessing for the past 15 minutes because I am not able to fully see. Thanks #blindpeopleproblems

[Miami Dolphins @MiamiDolphins]

.@tua to @cheetah!

Tyreek's first touchdown in the Aqua and Orange! #FinsUp

[Tyler Herro @raf_tyler]

1 SEEED 🤪

[Kevin Ocel @KevinOrcel]

@bookingcom Worst customer service experience ever! I was told that “ there’s nothing we can do” after a property charge me for a room then refused to let me in the building for a check in