Issues & Response Unit.

[Issues & Response Unit. @KeynaPower9771_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[The Goat. @goatunlimited42]

@KenyaPower_Care After you are closing the ticket of an outage fhe feedback link in your sms doesn't work

[Issues & Response Unit. @KeynaPower9771_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Lynn @Lynna1chesha]

@KenyaPower @KenyaPower_Care kindly let me have the token number check DM

[Issues & Response Unit. @KeynaPower9771_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Ruby @Twirlintweak]

@KenyaPower_Care What the fuck has been happening to electricity at OJ Ruiru in different parts????
Low power that us irregular that keeps on disappearing and now total blackouts?
Its unacceptable and disrupting our work for those who work remotely.

[Veronicah✨ @verohmickey]

No power since yesterday night. Kindly assist metre no 37176870048
@KenyaPower_Care

[Issues & Response Unit. @KeynaPower9771_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[B🧸✨ @Firstofhern_]

@KenyaPower_Care we can’t buy tokens what’s happening?

[Issues & Response Unit. @KeynaPower9771_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Veronicah✨ @verohmickey]

No power since yesterday night. Kindly assist metre no 37176870048
@KenyaPower_Care

[Issues & Response Unit. @KeynaPower9771_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Josephine Njogu @JosephineNjogu]

Kindly check and revert on token worth 2k paid for meter number 92110162424 at 10:11pm
@KenyaPower_Care

[christina @christi1728]

@KenyaPower_Care No lights and your customer care lines are not going through

[Rossann olyvia @RossannOlyvia]

When are you restoring power to all areas in Kakamega. It has been 2 days now of us being in the dark and not able to work.
@KenyaPower_Care

[MacSam @Simonkarani67]

@KenyaPower_Care @KenyaPower
Hello why is taking too long to get back message after buy it At this era we shouldn't be experiencing such.

[fridah wangechi volemi @fridahjoseph]

@KenyaPower_Care is there a problem with purchase of tokens, Niko kwa Giza and I bought token but haven't received the sms for tokens please check dm for details

[Mosoti 🇰🇪 @Philsmosoti]

Hi
@KenyaPower_Care
Mbona hamtumi messages after tumenunua tokens,Niko kwa giza

[Dennis Paul Mwangi @lil_oshe]

@KenyaPower_Care hello check Token not updated after payment acc 37175150236

[Issues & Response Unit. @KeynaPower9771_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Mudu @muduu_7]

@KenyaPower_Care Hey kplc is there a problem with buying tokens because am having problem buying tokens.

[Issues & Response Unit. @KeynaPower9771_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[All writers @writers_all]

@KenyaPower_Care UH8NE26G0M Confirmed. Ksh1,500.00 sent to KPLC PREPAID for account 54606338892 on 8/8/26 at 9:11 PM New M-PESA balance is. Transaction cost, Ksh15.00.

Share the tokens

[Issues & Response Unit. @KeynaPower9771_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Its.Fridah @FridahIt]

I have not received tokens i bought for account 37287866042
@KenyaPower_Care

[Issues & Response Unit. @KeynaPower9771_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[JAYMOH THA RICHBOY @JaymohRichboy]

@KenyaPower_Care I already sent my refund form it's in your email

[Issues & Response Unit. @KeynaPower9771_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Franklin Irungu @FranklinIrungu]

@KenyaPower_Care what is happening with the electricity supply in Mwihoko, around Elim Junior Primary? The constant power outages have become unbearable. We need reliable electricity, not power that comes and goes without explanation. Please investigate this area !!

[Issues & Response Unit. @KeynaPower9771_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Kevin Mawira @IamMawira]

@KenyaPower_Care wapi tokens……. UH82L2HSMO Confirmed. Ksh300.00 sent to KPLC PREPAID for account 37187724036 on 8/8/26 at 9:13 PM

[Job P. Owuor @job_p]

@KenyaPower_Care Token not received. Kindly assist
Message below
UH8J02MVBB Confirmed. Ksh60.00 sent to KPLC PREPAID for account 22010224396 on 8/8/26 at 9:03 PM