David Kimaru

When unstoppable force meets immovable object

[David Kimaru @KimaruDavid]

@KQSupport @KenyaAirways @_irenewn Done, please check DM

[David Kimaru @KimaruDavid]

@KQSupport @KenyaAirways could you please issue tickets for our booking? I can see it is confirmed, but we haven't received the tickets. Cc @_irenewn

[David Kimaru @KimaruDavid]

@KenyaAirways could you please issue tickets for our booking? I can see it is confirmed, but we haven't received the tickets. Cc @_irenewn

[David Kimaru @KimaruDavid]

@Optiontown Please issue tickets for our flights. We haven't received them and we need to travel by tomorrow.
cc @_irenewn

[David Kimaru @KimaruDavid]

@JumiaKenya I have just placed an order (389421156) and I have paid via MPESA (trx no QCM24DZESI) but I have received an email that "Your Jumia Order 389421156 payment could not be completed" ... Your order 389421156 has been cancelled because your payment could not be completed.

[David Kimaru @KimaruDavid]

@DStv_Kenya Hi
I have reinstalled the app and it is working now.

[David Kimaru @KimaruDavid]

@DStv_Kenya is the MyDstv app working? It's been stuck and I can even see my package

[David Kimaru @KimaruDavid]

@DStv_Kenya @DStv_Kenya this is taking really long to get solved.
What is the status? You even asked for my username and password and I shared them.

[David Kimaru @KimaruDavid]

@DStv_Kenya I have followed the procedure and the issue does not seem to have been sorted out.

[David Kimaru @KimaruDavid]

@DStv_Kenya I already did. I sent the account number via the DM and the screenshots in my earlier tweet. What else do you need?

[David Kimaru @KimaruDavid]

@DStv_Kenya The Showmax account requires me to Upgrade, yet, as a premium subscriber, we used to get Showmax for free. Has this changed?

[David Kimaru @KimaruDavid]

@DStv_Kenya I thought that once I pay the Premium package, I would get Showmax for free? I can't watch anything on Showmax as I get an error. I get an error Upgrade to watch.
Cc @_irenewn

[David Kimaru @KimaruDavid]

@DStv_Kenya I already have an account.
I have been using the account to watch Showmax.

Why are we having a misunderstanding?

[David Kimaru @KimaruDavid]

@DStv_Kenya I have shared my account via DM

[David Kimaru @KimaruDavid]

@DStv_Kenya I keep getting the message that I need to "subscribe to a plan. The account is managed by Multichoice"

[David Kimaru @KimaruDavid]

@JumiaKenya what is the progress on my request?

[David Kimaru @KimaruDavid]

@JumiaKenya I have been trying to contact you but in vain. I need a refund of undelivered order. Kindly advise.

[David Kimaru @KimaruDavid]

@JumiaKenya I made an order and paid for it. It has been a week and the item is yet to be received. The app tells me that I collected the item yet I haven't. I wrote a request but there has been no response from your end. Order # 323156186

[David Kimaru @KimaruDavid]

@JumiaKenya @JumiaKenya what is the issue here? What is the way forward?

[David Kimaru @KimaruDavid]

@JumiaKenya I made an order and paid for it. It has been a week and the item is yet to be received. The app tells me that I collected the item yet I haven't. What happened to the item? Who collected it? When was it collected? Why was it given to someone else who isn't me?

[David Kimaru @KimaruDavid]

@JumiaKenya @JumiaKenya any feedback?