Kim

[Kim @Kimmm2332]

This year have used Afrikana twice and Uber Eats 3 times and 2 out of 3 times we have had a problem. Both times with Afrikana and Uber Eats. Uber Eats customer service is a long winded painful process. Will stick to using @Deliveroo, who deal with problems quickly and efficiently

[Kim @Kimmm2332]

Absolutely shocking service once again from @afrikanakitchen and @UberEats @UberUKI_Support
One of our meals were wrong, Uber eats refusing to reimburse or rectify the problem (after telling me that it had been adjusted on the bill) which it wasn't.

[Kim @Kimmm2332]

Disappointing. Constant problems, last time our order never arrived. This time the restaurant is at fault for the mistake. It is even correct on the receipt! How hard is it to check you have the right item. Fuming that I had to pay £45 for 3 dishes and only got to eat 2 of them.

[Kim @Kimmm2332]

@UberUKI_Support Back again. Just ordered again for the first time since the last f*** up. And guess what it's wrong again. The app says I'm not eligible for a refund, can you help with this, cos I'm not happy about paying for something I'm not even going to eat.

[Kim @Kimmm2332]

@UberEats @Uber_Support
I placed an order yesterday which never arrived (even though the app said it arrived early). I tried to contact the driver 13 times, which did not work. I used the help feature on the app and have had no reply. I had to re-order my food and go and collect

[Kim @Kimmm2332]

@marksandspencer I bought some plant based cheese at the M&S Lakeside store today, went to use it in my dinner and when I opened it, it was mouldy! The best before date is September. I used the self service checkouts and didn't get a receipt... Can I return this?

[Kim @Kimmm2332]

it myself. I have now been charged for both orders, leaving me out of pocket. I would like a full refund for the first order, which I never received. I contacted Uber Eats 21 hours ago and have had no response.

[Kim @Kimmm2332]

@All4 why is last nights gogglebox not available on demand?

[Kim @Kimmm2332]

@JemmaCampbellW1 @JDSports @JDhelpteam It's been a month now! Absolute joke they are

[Kim @Kimmm2332]

@JemmaCampbellW1 @JDSports @JDhelpteam Me too! I placed an order on 14th December, I messaged them on 28th December to find out where the order was. They said it was "stuck in the system". They asked me if I wanted to process it or cancel. I said send the order (assuming they would ASAP) still no delivery or no info

[Kim @Kimmm2332]

@JDhelpteam I have several times. And got nowhere... Now running out of time til Christmas, I know I won't get the product but what now?

[Kim @Kimmm2332]

Also, can't actually speak to someone on the phone. Every time I phone, "the lines are busy at this time" and it hangs up. No wonder it's always busy, the amount of people tweeting about having the same problem.

[Kim @Kimmm2332]

@JDSports @JDhelpteam Your service is appalling and your customer service is even worse. No updates or info, no order, no refund. This has been ongoing for 28 days now...

[Kim @Kimmm2332]

@MartinSLewis @MoneySavingExp @BBCWatchdog

[Kim @Kimmm2332]

@TinniAditi @JDSports @PentlandBrands @DailyMailUK @Telegraph @guardian @thesundaytimes @TheSun @piersmorgan Also tried phoning everyday. Can't get through because "they are experiencing a lot of phone calls at this time" and it just hangs up...

[Kim @Kimmm2332]

@TinniAditi @JDSports @PentlandBrands @DailyMailUK @Telegraph @guardian @thesundaytimes @TheSun @piersmorgan They are absolutely useless! I ordered trainers on 14th November, 2 weeks later I messaged them to find out where my order is apparently its stuck in their system and they need their IT department to look into it. It's now 28 days later, and still no info on what's going.

[Kim @Kimmm2332]

Have been a customer with @ThreeUK for over 10 years and after my experience with them this month, will never use them again! What an absolute shambles. Still on hold 35minutes later, to try and resolve an issue raised on the 30th September.

[Kim @Kimmm2332]

Didn't get an extra hours sleep this morning 😣 Woke up at 6am on a Sunday and I don't even have work! #ClocksGoBack #awake #cheated