Kitbag Service

The official customer service channel for @KitbagUK, responding from 8am - 8pm daily.
📞 0345 408 4345

[Kitbag Service @KitbagCS]

@stevejoyce1974 Hi Steve. Can you please direct message us your order number so that we can look into this further for you. Many Thanks :)

[Kitbag Service @KitbagCS]

@JonnyStrike @GordonW76 Hi @GordonW76 If you can please direct message us your order number so that we can assist you further then that would be great. Many Thanks :)

[Kitbag Service @KitbagCS]

@JonnyStrike @KitbagUK Hi Jonny. This was passed over to our finance team so that we can locate the process of the refund for you. Again please accept my apology for any inconvenience caused. Once we receive a response we will get straight back into contact with you. Many Thanks

[Kitbag Service @KitbagCS]

@JonnyStrike @KitbagUK Hi Jonny. Please accept my apology for the delay in you receiving your refund. I have passed this matter over to our finance department who will look into this further for you. Please allow up to 24 hours for a response. Many Thanks :)

[Kitbag Service @KitbagCS]

@JonnyStrike @KitbagUK Hi Jonny. Hi have passed this over to our finance department for further investigation. Please accept my apology for the delay in you receiving your refund. Many Thanks :)

[Kitbag Service @KitbagCS]

@JonnyStrike @KitbagUK Hi Jonny. I have passed this over to our finance department who will refund the return for you. Please allow 3/5 working days for this to enter your account. Please also accept my deepest apologies for the delay in you receiving your refund. Many Thanks :)

[Kitbag Service @KitbagCS]

@JonnyStrike @KitbagUK Hi Jonny. Did you return the full order or was it only certain items from the order you returned? Many Thanks

[Kitbag Service @KitbagCS]

@JonnyStrike @KitbagUK Hi Johnny. Can you please confirm to us what it was from your order that you returned so that we can get this refunded for you. Many Thanks

[Kitbag Service @KitbagCS]

@JonnyStrike @KitbagUK Hi Jonny. Can you please provide us with the tracking code and the name of the courier you used so that we can assist you further. Many Thanks

[Kitbag Service @KitbagCS]

@JonnyStrike @KitbagUK Hi Jonny. Your order can be returned manually, we just need you to write your name, order number and a short covering note. We advise that you return this through a tracked service like Royal Mail. Please advise if you require our address

[Kitbag Service @KitbagCS]

@GeorginaSheeh20 @FanaticsSupport Hi Georgie. Can you please direct message us your order number so that we can assist you further. Many Thanks :)

[Kitbag Service @KitbagCS]

@JonnyStrike @KitbagUK Hi Jonny. Can you please direct message us with your order number so that we can asssit you further. Many Thanks :)

[Kitbag Service @KitbagCS]

@JonnyStrike @KitbagUK Hi Jonny. Can you please direct message us your order number so that we can look into this further for you. Many Thanks :)

[Kitbag Service @KitbagCS]

@JonnyStrike @GordonW76 @KitbagUK Hi, If you can please direct message us with your order numbers we can look into any issues for you. Many Thanks

[Kitbag Service @KitbagCS]

@JonnyStrike @GordonW76 @KitbagUK Hi Jonny. Apologies to hear of the issues you are facing. Can you please direct message us your order number so that we can look into this further for you. Many Thanks

[Kitbag Service @KitbagCS]

@JonnyStrike @KitbagUK Hi Jonny. Can you please direct message us your order number so that we can look into this further for you. Many Thanks :)

[Kitbag Service @KitbagCS]

@BadBoiMoMo Hi Zar. Please can confirm direct message us your order number to us so that we can look into this further for you. Many Thanks

[Kitbag Service @KitbagCS]

@LukasFeria @KitbagUK Hi Lukas, we currently only have reductions on certain items, we do apologies for this

[Kitbag Service @KitbagCS]

@Vickyong13 Thank you for bringing this to our attention. We sent a response and we want to highly encourage reaching out to customs and we will escalate this further on our end with the courier. Thank you and we are deeply sorry for the inconvenience this has caused you.