@googlenesthelp My husband tried the live chat and went through all of the troubleshooting with someone and then lost a connection with them. Then, he had a phone call with someone who said they would have a senior agent call back and they never did. Our case # is: 10973893. We just want answers
@googlenesthelp Neat doorbell not working still. Need assistance figuring out the problem. We have tried resetting the WiFi, reconnecting it and resetting the doorbell (not to factory settings). We also tried restarting our phones thinking maybe it was an issue with the app. Nothing has worked.