Social collaboration & org change geek. #KM and #ESN enthusiast, Communities lead @BCG, @BU_Tweets & @NU_MSLOC alum, forever learner. Tweets are my own.
Just submitted my responses for The State of Community Management 2019 Survey! Already excited for the findings! Please participate at https://t.co/ZEwO7IcYQK #cmgr#km#ESN#CX
Buyers beware - avoid @AHS_Warranty for your home warranty. Horrible customer service, dealing with charges on my acct from previous homeowners. 5 hrs of calls later, still not resolved. Beyond frustrating, learn from me and avoid a headache.
@AHS_Warranty. Absolutely horrendous customer service - dealing with charges on my acct from previous owner, 5 hrs of calls and hold time and no resolution. Buyers beware, do not purchase unless you want headaches.
Use gamification to get leaders uncomfortable with videos or less formal communication approaches to experiment. Build videos to share successes more frequently and build comfort. #DWX18#DigitalWorkplace@Kaltura
How does an authentic leader create relationships with a remotely distributed, visually compelled and digitally saavy audience? @Kaltura highlighting importance of video as an option to put a face, not just slides, to your leadership. #DWX18#DigitalWorkplace
We also have more remote workers than ever, 115% increase from 2005 and 2015. These folks still want to feel part of the organization and crave a sense of belonging. #DWX18#DigitalWorkplace@Kaltura
Rise of #millenials and #GenZ is driving changes in behavior. Workers today are inherently digitally competent and find working digitally easy. They are also extremely visual and demand video. #DWX18#DigitalWorkplace@Kaltura
Leadership is about authentic relationships. Being authentic means understanding and connecting to your purpose, having clear values, heart, self-discipline and relationship focus. #DWX18#DigitalWorkplace@Kaltura
Marketplaces also place higher value on culture-centric companies. Essentially, culture is good for employees and stakeholders. @briansolis#DWX18#DigitalWorkplace
Company’s with strong articulated cultures (not things like free food, gamification, etc.) have higher Glassdoor ratings. @briansolis#DWX18#DigitalWorkplace