Customer Services

[Customer Services @Knullekompis]

@Ocado delivery slot today 10.30-11.30. You arrive early at 10.15, can't find the house - so then cancel order! Absolutely no fault of my own I now have no supplies. Your customer services say "tough luck"! No way to run a business! #fail #poorservice @Your_Vents

[Customer Services @Knullekompis]

@InsuranceTimes_ please, please PLEASE stop using the pretentious pseudo-word "uptick" in virtually every article you write. It's not a la mode, but what's wrong with plain old "increase"?

[Customer Services @Knullekompis]

By text a month ago @oradidental cancelled appointment made 6 months in advance & gave no option to rebook. Worse, now with no appointment they've kept my £40 deposit! All attempts to make contact have failed and they've ignored 3 emails asking (reasonably) what next #COVIDIOTS

[Customer Services @Knullekompis]

@British_Airways just booked flight with hythenated name & system ran it all together & doesn't match p/port! Called cust serv who said system doesn't recognise hyphens and it doesn't matter. Why not say so at booking stage, avoiding needless queries for all?

[Customer Services @Knullekompis]

@AndyatAston "Subdued demand for Vantage model"? Here's why - and at every customer clinic attended, we all say the same thing, but we're brushed aside #facelift #ugly #notlistening #customeriswrong

[Customer Services @Knullekompis]

@LandRover_UK @Your_Vents Yet again my £70k Range Rover bricked on drive and immobile. Can't even open it. About to go away for Christmas and now ruined our plans. #unreliable #unacceptable #Christmasruined

[Customer Services @Knullekompis]

@scrivens_ @GuySalmonJLR @Your_Vents It does, and now found the issue was a major software update that @GuySalmonJLR omitted to do at the last service a few weeks ago, despite taking £700 off me for the privilege!

[Customer Services @Knullekompis]

After the appalling service I've had today, I will never buy a car from @GuySalmonJLR again. Insulting, patronising and unsymapthetic. Treating my £70 Range Rover Vogue like a clapped out £7k Freelander customer #fail @Your_Vents

[Customer Services @Knullekompis]

@GuySalmonJLR @LandRover_UK £70k Vogue SE bricked on my drive and GS say can't see it until end Nov in the interests of "treating customers fairly". How fair is it that a car this expensive is afforded no better service than a clapped out Freelander?? Beyond annoyed now #fail

[Customer Services @Knullekompis]

@LandRover_UK @LandRoverUKPR @Your_Vents #unreliable My £75k Range Rover Vogue SE bricked on the drive; no electrics, can't open doors and blocking cars in. Now had to cancel important event arranged mths ago and LR 'Assistance' won't arrive for 5 hours!! Appalling! #unreliable

[Customer Services @Knullekompis]

@StarlingBank Well, I would have welcomed help when I asked in the chat app that you like to rely on. Your rep was very curt and unprofessional. Not impressed with @StarlingBank in my first month of account opening.

[Customer Services @Knullekompis]

@StarlingBank as a new customer with our first simple query, you failed miserably. Chat rep kept me hanging for 20 mins and didn't come back. Having then made complaint about this, heard nothing further. Not only rude, it's very #poorservice and bad business #fail

[Customer Services @Knullekompis]

@InsureandGo As an existing customer trying to renew an annual travel policy, you don't answer the phone and your chat facility won't let me renew. You say you're busy, but so am I! Very poor service but plenty of others who will take my business without obstructions in the way!

[Customer Services @Knullekompis]

@AnglianWater @NNHighways It needs to be. This inappropriate rat run traffic is breaking the speed limit with impunity past an infant school where the limit should be 20mph. If a child is killed your works will be the proximate cause #keepourchildrensafe

[Customer Services @Knullekompis]

@AnglianWater @NNHighways Your closure of the A361 at Badby causing gridlock in Newnham - massive trucks careering though the tiny roads. Diversion signs inadequate meaning most A361 traffic using Newnham as a rat run driving at 50 past the infant school. Children will be killed!

[sidchallis @sidchallis]

@AnglianWater @Knullekompis @NNHighways No advance notice given, a very busy ‘A’road closed pushing vehicles of all sizes onto single carriageway back lanes. Two hgv’s had to pass each other leading to one scraping down the side of the other. Thoughtless, inconsiderate and worse - hazardous.

[Customer Services @Knullekompis]

@BupaUK just had the most pro-active and efficient service from Elaine at your Manchester centre; restored my faith in human nature as she recovered the money I had to pay to a grasping NHS trust for treatement they refused to bill direct #proactive #greatservice #giveherabonus

[Customer Services @Knullekompis]

@Halfords_uk Thank you for sorting this out - it was put right immediately and the manager dealt with the whole thing brilliantly. When mistakes are made, the real test of an organisation is how positively they respond and @Halfords_uk deserve a pat on the back #responsive

[Customer Services @Knullekompis]

Drove 8 miles to @Halfords_uk Daventry to return an item via @DPD_UK only to be met with indifference in store. Staff shrugged saying DPD return labels they had were "expired" so take the item away, they can't help. Wouldn't even phone DPD to ask assistance! #badservice #uncaring

[Customer Services @Knullekompis]

Spa staff were great, but not even an apology from the management @FawsleyHall following this, despite causing massive worry re ID theft and the trauma of cancelling everything because their security is non-existent. Loyal customers deserve better #fail

[Customer Services @Knullekompis]

Just had my phone, car keys, watch and underpants (!) brazenly stolen from locker @FawsleyHall spa. Understand about 'own risk' etc but when any thieving Tom, Dick or Harry can simply walk in unchallenged, there is clearly a security issue. Don't feel safe at the spa anymore.