Louis Knutson

#Traveler & #Environmentalist. With a passion for #travel.#ttot

[Louis Knutson @KnutLoose]

@blinkforhome Ive been trying to reach tech support since sunday, why doesn't anyone pick up?

[Louis Knutson @KnutLoose]

Follow up to @BestBuy @BestBuySupport. They asked me to DM them the story. Outcome: Tell me what I already knew and said can't help me further. Thats @BestBuy customer service.

[Louis Knutson @KnutLoose]

well that wraps it up for @BestBuySupport @BestBuy todays call took over an hour of my time, I think all 2gether 3-4 hours have been wasted on this. U suck, I'm shopping @amazon

[Louis Knutson @KnutLoose]

Great job @BestBuy @Bestbuysupport 1 month and hours of my time, to get back to the same place I was at last month.

[Louis Knutson @KnutLoose]

well after 13 chats and calls to @BestBuySupport @BestBuy they were able to issue me the card they issued me the last 2 times, a month ago!

[Louis Knutson @KnutLoose]

@BestBuy @BestBuySupport Fred is nice, don't fire Fred. Fire the customer service VP who makes it impossible for CS reps to actually help customers

[Louis Knutson @KnutLoose]

@BestBuy @BestBuySupport Y dont u give ur agents the power to solve customer problems?

[Louis Knutson @KnutLoose]

@bestbuy @BestBuySupport well, poor Fred can't help me out and get me the card faster.

[Louis Knutson @KnutLoose]

@BestBuy @BestBuySupport Fred is nice, but your CS is awful. @amazon would have solved this problem 1st call

[Louis Knutson @KnutLoose]

@BestBuy @BestBuySupport oh, y'all put in the wrong address and mailed it to the wrong place. wonderful

[Louis Knutson @KnutLoose]

@BestBuy @BestBuySupport he is telling me its lost and he will reissue for thee 3rd time!

[Louis Knutson @KnutLoose]

@BestBuy @BestBuySupport transferred to someone, Fred, he seems nice to

[Louis Knutson @KnutLoose]

@BestBuySupport 3 minute hold, let's see what happens

[Louis Knutson @KnutLoose]

@BestBuySupport the 1st one had me on hold for 15 minutes b4 hanging up. the 1 b4 Jera had me on hold for 1/2 hour, then hung up

[Louis Knutson @KnutLoose]

@BestBuySupport is it normal to hang up on customers? the last 2 on your eliteplus line did that. Jera is nice, she didn't

[Louis Knutson @KnutLoose]

@BestBuySupport she's passing me off to another rep

[Louis Knutson @KnutLoose]

@BestBuySupport the last 3 hung up on me

[Louis Knutson @KnutLoose]

so I'm talking to @BestBuySupport Jera from the Philippines. she is the 12th CS rep I've spoken to about this issue the past month

[Louis Knutson @KnutLoose]

on the phone with @BestBuy customer support. for the 12th time. I'll live tweet it because why not?

[Louis Knutson @KnutLoose]

@BestBuy I've been lied to and hung up 3 times by ur CS team. Is this normal policy?