Kona Square

Kona Square provides a cost effective way for triathletes to sell their pre-owned TRI and ROAD bikes and gear because we know triathletes LOVE to upgrade!

[Kona Square @KonaSquare]

@TheFlorentine Thank you @TheFlorentine I’ve tried that about 10 times in the last 2 weeks. They do not respond or answer. It’s as if no one works there.

[Kona Square @KonaSquare]

@TheFlorentine I’m an avid reader of your content! Would you happen to have any resources or connections for international travelers who have lost luggage at the Florence airport? Thanks, I appreciate all that you do!

[Kona Square @KonaSquare]

@feelflorenceoff as a tourist friendly website, do you know of a way to contact @toscanaeroporti lost and found? We love Italy, love Florence, but the airport has been a real headache by not answering the phone or emails for passengers who are missing luggage. Can you help?

[Marianne Baran @barandentl]

Kind Regards @FlySWISS. Please send us our suitcase. We have had no productive communications with you for 13 days. Our suitcase arrived at FLR on 6/18. It should’ve been forwarded to us immediately. There is no excuse for this delay. Do your job.

[Marianne Baran @barandentl]

@FlySWISS it may be more cost effective for you to just fly me out to FLR to retrieve my suitcase that’s been stuck in the FLR lost and found for 11 days instead of paying out a claim to replace all the contents. #studyabroad #collegdaughter #aritzia #sephora

[BuzzCloud @buzzcloudco]

@toscanaeroporti @FlySWISS here is the contact info for Florence lost and found… go ahead and try this process out before telling customers to contact them. Let me know how it goes.

[Kona Square @KonaSquare]

@FlySWISS you mentioned to contact the Florence airport for help with lost bags. Based on that, would you also be able to help contact them so you can understand that they do not answer the phone? There has to be another way… is there a process for EU travelers rights complaint?

[Kona Square @KonaSquare]

@toscanaeroporti @buzzcloudco none of your communications work. Email overloaded, no one answers the phone and the link is broken.

nessuna delle tue comunicazioni funziona. Email sovraccarica, nessuno risponde al telefono e il collegamento è interrotto.

[BuzzCloud @buzzcloudco]

@toscanaeroporti @toscanaeroporti can you fix the phone number, email address and link so people can contact you? They are all broken.

puoi correggere il numero di telefono, l'indirizzo e-mail e il link in modo che le persone possano contattarti? Sono rotti.

[Veronica @Veronic08525558]

#ToscanaAeroporti why is lost & found only picking the phone between 8-9 AM and 4-5 PM, also there is no holding the line when agent is busy. Impossible to get a hold of anybody. I tried 20x

[Kona Square @KonaSquare]

@FlySWISS FLR

[Kona Square @KonaSquare]

@FlySWISS Yes @FlySWISS as a customer I am skeptical as I’m seeing different phone numbers being provided for the same request, and the one you gave me no one picked up, which is why I asked. Which one will lead to someone from Swiss picking up and assisting?

[Kona Square @KonaSquare]

@FlySWISS @barandentl @FlySWISS was that the correct phone number to call for direct luggage related assistance from Swiss at the Florence airport?

[Kona Square @KonaSquare]

@GaynsThomas @FlySWISS Gayn, did Swiss ever locate your bike? This is troubling to hear!

[Kona Square @KonaSquare]

@barandentl @flySWISS_ Hi @FlySWISS can you please share your informational responses publicly so we can all see it. There appears to be many interested viewers of this thread likely looking for the same information, and only Lucy and Josphat responding asking for DM’s

[Kona Square @KonaSquare]

Hi Josphat, at this point I’d prefer to file a complaint to get someone’s attention at @FlySWISS . Your twitter mods seem to be a dead-end for customer complaints. The sad part is, this is the only way to actually get someone to respond.

[Kona Square @KonaSquare]

@FlySWISS Luggage is not considered lost if you caused the delay. Your lack of effort to resolve this is unacceptable. You should be asking where to deliver it, not abandon it. Will you take responsibility and resolve this issue asap?

[Kona Square @KonaSquare]

Lucy, I am quite alarmed by the lack of care for your customers luggage. Very troubling to hear you would consider leaving a passengers luggage abandoned in an airport and not deliver it, when a delay is caused by your airline. How would you handle delayed triathlon gear?

[Kona Square @KonaSquare]

@barandentl @flySWISS_ @FlySWISS Hi Josphat, I need to understand how SwissAir handles situations like this. I have a group of triathletes flying Swiss for Ironman Thun and am not happy about how this is being handled. If you delay/lose a bike or any gear, that’s thousands of dollars gone and a missed race.

[Kona Square @KonaSquare]

@barandentl @flySWISS_ @FlySWISS watching this thread closely… aren’t you at least going to deliver passengers delayed luggage locally? After all, it was delayed by SwissAir…

[Kona Square @KonaSquare]

@barandentl @flySWISS_ @FlySWISS will you contact the airport lost and found to assist with delayed luggage? It’s upsetting you’d abandon a customer’s luggage ever. There has to be a solution to return it. Having second thoughts now about flying SwissAir for Ironman Thun. Tri Gear is not cheap to lose