Casey Kostecka

[Casey Kostecka @Kostecka1]

@SenWarren @POTUS Colleges, not tax payers, should reimburse ALL students for overcharging them for useless degrees.

[Casey Kostecka @Kostecka1]

@briantylercohen And we, the tax payers, paid for this decision.

[Casey Kostecka @Kostecka1]

@briantylercohen Oil was under $30 a barrel when Trump was President. We’ll thank Joe when we get back to those prices.

[Casey Kostecka @Kostecka1]

@SenAmyKlobuchar I’m also for capping the pay for Senators at $60K per year. Are you with me, Amy?

[Casey Kostecka @Kostecka1]

@disclosetv Congrats, Joe. Maybe you can get Tik Tok kids to spin this for you.

[Casey Kostecka @Kostecka1]

@DannieD01 So many miserable, angry people who have no clue about football.

[Casey Kostecka @Kostecka1]

@kylegriffin1 Regardless of your own sexual orientation (because, who cares?) please explain why sexual orientation should be a subject at school and not something to be discussed at home?

[TouchPoint One @TouchPoint_One]

In this new Forbes Technology Council article, TouchPoint One CEO, @TouchPoint_One (OK – it’s me :-)) discusses how to fuel supervisor success by focusing on the routines and behaviors that lead to positive outcomes rather than the…https://t.co/LF3GbSwffS https://t.co/E4RaLHcz5v

[TouchPoint One @TouchPoint_One]

Thank you Nicole Griffin, for highlighting this insightful @RonFriedman / Harvard Business Review article. Great read to rev up your high-performing teams this week!

“By incorporating simple, evidence-based practices that yield b…https://t.co/MVBxFG0MnA https://t.co/RKCfjRn9uo

[TouchPoint One @TouchPoint_One]

Human Resource Executive HR Tech Editor @PhilAlbinus highlights Deloitte Consulting EX and retention expectations for 2022. Paragraph one cuts right to the chase about the need to “tear down the silos that contain disparate systems…https://t.co/RiL0aUy7ms https://t.co/wgueBKxLHq

[TouchPoint One @TouchPoint_One]

A Happy Thanksgiving Eve post to my LI friends! This from Gallup Content Leader @Scott Miller with what TouchPoint One agrees is the key to improved employee retention, fulfillment, and performance in contact centers or any other t…https://t.co/sDl3eluEvK https://t.co/SijYEJ6OLB

[TouchPoint One @TouchPoint_One]

TouchPoint One Agent Coaching, QA, and Gamification Software Update Boosts Contact Center Workforce Effectiveness to Lift CX and Business Performance https://t.co/IKj6eXkAYD

[TouchPoint One @TouchPoint_One]

Don Fluckinger's short TechTarget Q&A with ICMI's @bradcleveland attests that “camaraderie and community” remain the principal stimulants for workforce engagement, personal and professional fulfillment, and business performance. Fr…https://t.co/jWxHJzFUgp https://t.co/8IGlLkrlUU

[TouchPoint One @TouchPoint_One]

Few organizations understand the challenge and importance of employee engagement better than Gallup. Read this highly relevant piece by Vipula Gandhi and Jennifer Robison about the alarming "quit-rate" among businesses and why i…https://t.co/pNMKjaTsdP https://t.co/PPJtrNZjca

[TouchPoint One @TouchPoint_One]

New research from Willis Towers Watson indicates that 94% of organizations say improving the employee experience is a top priority, compared with just 54% prior to the pandemic. That’s a big, but perhaps not surprising jump. In con…https://t.co/0Slf9Gz3mD https://t.co/mjyefJ15x8

[Casey Kostecka @Kostecka1]

@TouchPoint_One Contact center leaders need to do three things to optimize performance in 2021. 1)recruit nationally vs locally, 2)use a CCaaS (cloud) solution equipped with Ai and RPA capability and absolutely have a performance management tool like TouchPoint One’s “Acuity” system.

[TouchPoint One @TouchPoint_One]

The spring Acuity Contact Center Performance Management release is live marking another amazing milestone for our brilliant and indefatigable product dev and engineering teams! Contact TouchPoint One for a tour of what’s in our lat…https://t.co/73m2jFbxow https://t.co/CmbLBME4v5

[TouchPoint One @TouchPoint_One]

Fantastic piece from CMSWire's @druadh20 about maximizing workforce engagement. 70% of the variance in team engagement (along with retention and performance) is tied to management effectiveness. Now more than ever, evaluation of th…https://t.co/ad2igh6YEG https://t.co/8919JoaxW3

[TouchPoint One @TouchPoint_One]

Great insights for hybrid workforce strategy in this IDC / Unisys survey research from @hmuscolino. The report examines the employee experience priorities of business leaders and employees respectively. One of many encouraging pull…https://t.co/rmfkLPv5CG https://t.co/4FNLKmHMrx

[TouchPoint One @TouchPoint_One]

Thanks @McChesney4DX for this wonderful article on “progress and purpose” in relation to employee engagement and “winning”. Those of you familiar with TouchPoint One know our “Equip. Align. Engage. Win!” concept to achieve our cust…https://t.co/dbblJjRu7X https://t.co/hDHst22GQA