Kumar Kundanani

[Kumar Kundanani @KumarKundanani]

@makemytrip @makemytripcare

Finally resolved! 🙏

Thank you for getting the updated tickets with the corrected name issued before my flight.

I appreciate the team for taking ownership and getting this sorted in the end. While the process was extremely stressful and frustrating given the urgency, I’m glad the issue was ultimately resolved.

Thank you for the support and resolution.

[Kumar Kundanani @KumarKundanani]

@makemytrip @makemytripcare

NOW YOU’RE SAYING 3–4 DAYS? My flight is TOMORROW NIGHT.

Honestly, I’m extremely disappointed. After this experience, I will never book with MakeMyTrip again.

Just automated AI responses, endless waiting and ZERO ownership or escalation.

[Kumar Kundanani @KumarKundanani]

@makemytrip @makemytripcare

NOW YOU’RE SAYING 3–4 DAYS?

My flight is TOMORROW NIGHT. I’ve already wasted 2 DAYS chasing your support for a simple name correction.

First it was 24 hours. Now it’s 3–4 days. No escalation, no supervisor, no ownership — just shifting timelines.

What am I supposed to do, miss my flight while waiting for MakeMyTrip to respond?

@makemytrip @makemytripcare — this is beyond frustrating. TAKE OWNERSHIP AND RESOLVE THIS TODAY.

[Kumar Kundanani @KumarKundanani]

@makemytrip @makemytripcare

Enough is enough. I’m genuinely frustrated and exhausted chasing your support team.

2 DAYS. FLIGHT TOMORROW NIGHT. STILL NO RESOLUTION.

I’ve done everything asked of me. Your team has my details, the request is raised, and yet nobody is taking ownership or escalating it.

No supervisor. No senior support. No proper communication. Just “wait another 24 hours.”

@makemytrip @makemytripcare — I’m the customer, not your escalation department. I shouldn’t have to spend days chasing you to get a basic issue resolved.

Take ownership. Escalate it. Resolve it TODAY.

[Kumar Kundanani @KumarKundanani]

@makemytrip @makemytripcare

2 DAYS. ZERO RESOLUTION. FLIGHT TOMORROW NIGHT.

Pathetic service. No ownership. No escalation. No supervisor. No way to speak to anyone who can actually take responsibility.

I’ve provided everything requested and done everything from my side. Yet all I get is “wait another 24 hours.”

@makemytrip @makemytripcare — STOP THE WAITING GAME. TAKE OWNERSHIP AND RESOLVE THIS TODAY.

A customer with a flight tomorrow should not have to beg for basic support.

[Kumar Kundanani @KumarKundanani]

@makemytrip @makemytripcare

Pathetic service. 2 DAYS and still NO RESOLUTION.

I have been continuously following up for a simple middle-name correction, but there is absolutely no sense of urgency.

No one is taking ownership.
No one is escalating the issue.
There is no way to speak to a supervisor or senior representative.
And there is no meaningful communication other than being repeatedly asked to wait.

My flight is Tuesday night. I have provided the booking ID, contact details and everything requested. I have also contacted the airline and explained the situation to you.

Yet after 2 full days, I am still stuck at the same point.

@makemytrip @makemytripcare — who is actually responsible for resolving this?

I need this escalated to a supervisor/senior team TODAY and resolved before my flight. Please stop hiding behind automated responses and take ownership of the issue.

[Kumar Kundanani @KumarKundanani]

@makemytrip @makemytripcare

I spoke with the Thai Airways support system again regarding my name correction. I was informed that, for this type of correction, the airline does not provide separate authorization to the travel agent and that the travel agent can process the correction through its own systems. I was specifically advised to ask the travel agent to contact the GDS system/support if they need assistance.

I was also informed that the customer support channel available to passengers is different from the support channel available to travel agents, so I understand that there may be a separate process for @makemytrip to get this resolved.

At this point, I am completely relying on you, MakeMyTrip, to take ownership of this issue.

My flight is Tuesday night, and despite repeatedly contacting customer care, sharing all the requested details, and waiting beyond the initially promised 24 hours, I do not see any speed-up or urgency in handling this matter.

I am not asking to be sent back to the airline again. The airline has already directed me to the travel agent.

@makemytrip @makemytripcare — please use your travel-agent/GDS support channel, escalate this internally, and get this resolved TODAY.

The clock is ticking, and my flight is Tuesday night. I need action, not another 24-hour waiting period.

[Kumar Kundanani @KumarKundanani]

@makemytrip @makemytripcare

This is extremely disappointing. After waiting 24+ hours, the only response I have received is:

“Please allow us the next 24 hours for an update.”

I was already told to wait 24 hours when I first raised this request. That time has passed, and now I am being asked to wait another 24 hours.

My flight is Tuesday night. I cannot keep waiting indefinitely for a simple middle-name correction while my departure is getting closer.

I have already provided my booking ID and contact details as requested. The request has apparently been raised with the airline, but I still have no confirmation that the correction will be completed.

@makemytrip @makemytripcare — I need this escalated and resolved TODAY. Please do not send another generic “allow us 24 hours” response. I need a clear resolution before the end of today, with my corrected ticket or confirmation that the name correction has been completed.

My flight is Tuesday night. There is no room for another 24-hour delay. Please treat this as an urgent escalation.

[Kumar Kundanani @KumarKundanani]

@makemytrip @ThaiAirways @makemytripcare

I shared the booking ID and contact details as requested, but there has been NO ACTION / NO UPDATE since then.

My flight is Tuesday night. This is now extremely urgent.

I have already spent 24+ hours trying to get this resolved, and I’m still being asked to wait despite initially being told it would take 24 hours.

@makemytrip — I have provided everything you asked for. Please stop sending me between customer care and the airline and escalate this to a human representative who can actually resolve the issue.

@ThaiAirways — the airline is directing me back to MakeMyTrip, while MakeMyTrip is not taking action.

My flight is in less than 48 hours. I need this resolved NOW, not another generic response asking me to wait.

[Kumar Kundanani @KumarKundanani]

@makemytrip @makemytripcare When can i expect to hear from you?

[Kumar Kundanani @KumarKundanani]

@makemytripcare When can i expect to hear back from you. I don’t see any activity after your first reply

[Kumar Kundanani @KumarKundanani]

@makemytrip @ThaiAirways

URGENT: My flight is on Tuesday night, and I’ve been trying to get a simple middle-name correction on my ticket resolved for the last 24+ hours.

@makemytrip customer care initially told me it would take 24 hours. Now, after waiting 24 hours, I’m being told that I need to wait even longer.

Getting help has been extremely frustrating. Your customer-care number keeps routing me to an AI system that takes 15+ minutes just to attempt a transfer, and it still cannot understand or resolve my request.

@ThaiAirways tells me to contact @makemytrip, while @makemytrip is asking me to contact the airline. I’m being sent in circles with my flight only days away.

I need this escalated and resolved urgently, before my Tuesday-night flight. Please have a human representative take ownership of this issue and confirm the correction.

[Kumar Kundanani @KumarKundanani]

@makemytripcare Waiting for your reply and call

[Kumar Kundanani @KumarKundanani]

@makemytripcare Shared please check ASAP

[Kumar Kundanani @KumarKundanani]

@LiciousFoods I deleted my account with the assumption that it would result in the cessation of any further communication from your end. However, I am still receiving messages. could you please ensure that my account deletion is properly reflected in your systems.

[Kumar Kundanani @KumarKundanani]

@LiciousFoods I deleted my account with the assumption that it would result in the cessation of any further communication from your end. However, I am still receiving messages. could you please ensure that my account deletion is properly reflected in your systems.

[Kumar Kundanani @KumarKundanani]

@help_delhivery It has been 10 days since my package was marked as "In Transit," and I am still awaiting further updates. Could you please provide me with an update on the status of my package with tracking ID 2827726672832? I kindly request clarification on this matter ASAP.

[Kumar Kundanani @KumarKundanani]

@HathwayBrdband After 4 days of getting new connection, i would like to close my connection. No one is responding, no one is fixing an issue. Not a single person visited for investigation. I don’t want to be customer for business with this type of service ever.

[Kumar Kundanani @KumarKundanani]

@HathwayBrdband And here again, from last 2 days they are seeing my issue on Priority. 2 days for on priority that's so sweet of you guys

[Kumar Kundanani @KumarKundanani]

@HathwayBrdband I hope they do it on priority. Let’s see anyway 😆

[Kumar Kundanani @KumarKundanani]

@HathwayBrdband Experiencing worst service ever, Just got a connection, Didn’t complete installation properly. No internet since 3 days. And monthly billing clock is also started. No one is receiving calls. What a perfect way to make customers stupid.