Kunal

All views are my own.

[Kunal @KunalSwani]

@CensusIndia2027 How to complete this exercise if you are outside India as the website is restricted and doesn't open?

[Kunal @KunalSwani]

@IDFCFIRSTBank If the bank is really serious about customer service, I would really urge my complaint of this ongoing issue be raised with the Head of CS or NRI Banking as neither the RM nor the BM respond! This is utterly frustrating. Please help.

[Kunal @KunalSwani]

@IDFCFIRSTBank I have just raised a complaint for absolute Abysmal NRI RM services for several months. Not sure if anyone is actually interested in the customer and in resolving their problems at IDFC! Simple things have not been resolved for months and causing unnecessary grief!

[Kunal @KunalSwani]

@IDFCFIRSTBank Well the debit card issue didn't get resolved still after 4 mths but now I have realised that NRO First Wealth account doesn't allow Int'l lounge access only domestic - why wasn't I told this? What benefit is that to a non-resident? Shocking customer service.

[Kunal @KunalSwani]

@ICICIBank_Care Latest message she got from you - Legitimate action may be initiated for an overdue of RsXXXXX on your ICICI Bank Credit Card XXXXXX. Pls ignore, if paid - Utter nonsense and extreme harassment and you say you care!! She has never had any credit card in her life @ICICIBank

[Kunal @KunalSwani]

@ICICIBank_Care My mum has no credit card, never had but is being harassed for the last several years with outstanding balance messages. She has contacted your CS on several occasions but to no avail. Can you please stop harassing her by correcting your records 🙏 @ICICIBank

[Kunal @KunalSwani]

@ICICIBank_Care I have shared the details with you through a DM realising that I did the same 5 years ago but no action was taken. You are harassing a senior citizen for no reason. Despite her telling your CS on several occasions and they saying they will correct it. Utterly unethical @ICICIBank

[Kunal @KunalSwani]

@IDFCFIRSTBank Still not had any update? Ketan from Social media team rang on first day and said will resolve the immediate issue but then neither the issue got resolved nor did I get any update? Why am I not surprised? 🤔

[Kunal @KunalSwani]

@IDFCFIRSTBank Any update?

[Kunal @KunalSwani]

@IDFCFIRSTBank Sent a DM with more details. Let me know if you need anything else. But after such a disastrous experience have no high hopes!

[Kunal @KunalSwani]

@AirFranceUK I took BHX to FRA flight today via AMS - None of my bags arrived and they have critical BP medicine I need to take. I can't get any update online and your CS on hold 3 times for over 40mins no answer - leaving FRA on Sunday and have - no clothes, medicines. Help. 🙏

[Kunal @KunalSwani]

@klmn_TeamS @airfrance @KLM Please help, James. It's urgent as my BP medicine is in those bags and I need to take them. Also, I leave FRA on Sunday early morning. So this is really urgent as we have nothing!!

[Kunal @KunalSwani]

@airfrance @KLM No baggage arrived, AMS to FRA, today. My BP medicines in it, I have no clothes, nothing. Worst experience. Leaving FRA on Sunday and don't know whether I will get my bags or not. Who will compensate? How will I get my daily essentials and my medicine? Help me 🙏

[Kunal @KunalSwani]

@klmn_TeamS @airfrance @KLM How do I DM you? Can't see any option?

[Kunal @KunalSwani]

@BritishGas my complaint is taking such an extended time to get a response. This is just unacceptable for a clear open and shut case. Can someone seriously help to resolve?

[Kunal @KunalSwani]

@BritishGas Not sure which is worse - me raising a complaint about poor customer service on my Homecare4 agreement, the false info and lies or how that complaint is being managed - I keep chasing the customer manager and do not get any response.

[Kunal @KunalSwani]

@StarHealthIns Sent you a pvt message to help with my parents policy renewal. Kindly help. 🙏

[Kunal @KunalSwani]

@IncomeTaxIndia @nsitharamanoffc @PMOIndia Please and I would greatly appreciate if you could provide an update too once your team has followed up on it. 🙏

[Kunal @KunalSwani]

@IncomeTaxIndia Is this acceptable CS? I contacted AOs for PAN changes for me/wife 3 mths ago, you on X 5 wks ago, DDIT forwarded request but to no avail. My refund is stuck, PAN suspended and no response from the concerned team. Please help @nsitharamanoffc @PMOIndia

[Kunal @KunalSwani]

@IncomeTaxIndia The level of CS is shocking. I contacted AO for PAN changes for me/wife 2 mths ago, you on X 5 wks ago, the DDIT was prompt in actioning but to no avail. My refund is stuck and not a single response from the concerned team. Is there an SLA? @nsitharaman @PMOIndia